Performance Manager

DealerBuilt•Houston, TX

3d•Remote

About The Position

At DealerBuilt, we empower people to achieve their unique ambitions. DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic, iService, and Vistadash. Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and Marketing Analytics. We pride ourselves on the fact that our cutting-edge SaaS solutions are built by dealers for dealers. Our solutions are used in some of the largest volume stores and groups in the nation. We understand that every dealership is unique, and that’s why our platform is tailored to adapt to those specific needs and ambitions regardless of the dealership size. Our cutting-edge technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us and Make Way For YOUR WAY! A Performance Manager (aka Success Manager) will retain revenue, drive customer engagement and utilization, and grow revenue. This individual will be representing industry leading, proven, and award-winning automotive software solutions that from Lightyear, Oplogic, and iService . This portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and more.

Requirements

3+ years of automotive software experience, representing a similar portfolio with proven results
Strong follow-up and an amazing work ethic for owning the success
A solid understanding of a customer’s key business drivers
A powerful desire to solve challenges and win
Initiative-taking to achieve goals of a high growth organization
Must be able to establish and maintain a strong business relationship with customer stakeholders and decision makers
A people person with excellent verbal, written, and communication skills (Education/training skills are a plus)
Outside support role with 60%+ of your time in the field working onsite with clients
Bachelor’s Degree or equivalent in career experience

Nice To Haves

Education/training skills are a plus

Responsibilities

Retain revenue
Establish trusted advisor status with decision makers and stakeholders
Show ownership and urgency in the completion of action items
Seek customer feedback to improve the customer experience
Drive customer engagement and utilization
Support the customer’s strategic projects
Analyze account and solution performance to recommend changes to support dealership goals and lead to greater return on investment for the customer
Host utilization sessions (remote/onsite) to improve the use of the solution, employee satisfaction, and financial impact
Educate and leverage the use of enhancements
Assist in creating training course and educational materials
Promote the value of the solution
Share best practices being utilized for solutions
Assist with Onboarding as required
Grow revenue
Understand the dealership’s goals and outstanding projects
Understand the competitive solutions being utilized and the pros/cons of those solutions as well as the pricing and term remaining if the customer is not satisfied with the current solution
Keep the customer informed of DealerBuilt’s vision and solution portfolio
Uncover opportunities for additional DealerBuilt solutions to be utilized by partnering with sales to win that business
Demonstrate the value of the solution if requested

Benefits

Competitive Compensation: This position offers a base salary and bonus.
Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization
Comprehensive Health Coverage: Access to top-tier medical, dental, and vision insurance ensuring you and your loved ones are well taken care of
Financial Wellness: Benefit from a Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA) to empower your financial planning and health-related expenses
Peace of Mind with Insurance Plans: Our commitment to your security includes Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability Insurance, ensuring you have the support you need during challenging times
Life and AD&D Insurance: Protect your loved ones with our comprehensive life and accidental death & dismemberment insurance coverage
401(k): Secure your financial future with our 401(k)-plan featuring no wait time and a company match
Employee Assistance Program (EAP): Your mental and emotional well-being is paramount. Access confidential counseling, support, and resources through our EAP
Work/Life Balance: We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Enjoy Unlimited Paid Time Off along with remote flexibility
Employee Referral Program: Our Referral Program incentivizes you to bring talented individuals into our growing organization