Performance Management Specialist

Strada•Tallahassee, FL

23h•$33,040 - $61,360

About The Position

Strada is seeking a Performance Management Specialist to support recruitment and talent acquisition activities for State of Florida agencies through the People First program, a human resources service center serving employees, retirees, and candidates. The role manages job requisitions in the SuccessFactors Recruiting module, coordinates job postings, assists hiring managers and candidates, and provides customer support throughout the recruitment lifecycle. The position combines system-based transaction work with inbound phone support in a fast-paced environment. The specialist reviews requisitions for compliance with State of Florida policies and posting standards, publishes advertisements, supports users with recruitment processes and system functionality, processes transactions across multiple applications, and documents and resolves customer inquiries. The role also collaborates on escalated cases and process improvements while meeting quality, productivity, accuracy, and service expectations. The successful candidate is detail-oriented, customer-focused, adaptable, and comfortable navigating multiple systems and balancing competing priorities. Strada offers a competitive total rewards package, continuing education and training, and potential for growth within a worldwide organization. Employment offers are contingent on successful completion of a background check consistent with company policies.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills.
Experience using Microsoft Office tools, including Word and Excel.
Ability to learn and navigate multiple systems efficiently.
Strong organizational skills and attention to detail.
Ability to adapt in a fast-paced, process-driven environment.
Flexible, dependable, and customer service oriented.

Nice To Haves

Experience in recruiting, talent acquisition, or human resources administration.
Experience using SAP SuccessFactors or other Applicant Tracking Systems (ATS).
Experience supporting hiring managers, HR teams, or recruitment operations.
Call center, shared services, or service center experience.
Experience working in a high-volume transactional environment.

Responsibilities

Manage assigned job requisitions in the SuccessFactors Recruiting module from creation through posting and maintenance.
Review and validate requisition details for compliance with State of Florida policies, procedures, and posting standards.
Publish job advertisements to designated recruitment platforms and job boards.
Partner with agency hiring managers to improve requisitions and candidate attraction efforts.
Monitor requisition activity and provide timely status updates to agency stakeholders.
Complete recruitment transactions accurately and within established service-level expectations.
Serve as a subject matter resource for hiring managers and agency HR representatives on recruitment processes and system functionality.
Assist users with system navigation, requisition inquiries, and applicant processing activities.
Provide guidance on recruitment workflows, business processes, and system requirements.
Use multiple systems and applications to process transactions, research issues, and document activity.
Identify and escalate system or process issues when appropriate.
Respond to inbound IVR calls from agency HR representatives, hiring managers, applicants, and prospective candidates.
Provide professional, accurate, solution-oriented customer service and resolve inquiries efficiently.
Document customer interactions, inquiries, and resolutions in accordance with established procedures.
Meet quality, productivity, and service expectations for customer interactions.
Collaborate with internal teams to resolve complex inquiries and escalated cases.
Support operational and business-critical priorities during peak recruitment periods.
Participate in process improvement initiatives and knowledge-sharing activities.
Maintain current knowledge of recruitment processes, system enhancements, and procedural updates.
Contribute to a positive, collaborative, team-focused work environment.