Performance Management Administrator

State of North Carolina•313 Chapanoke Rd Wake, NC

19h•$63,927 - $111,871•Onsite

About The Position

Under the direction of the Deputy HR Director, NC HR Services, the Performance Management Administrator will lead efforts in managing performance initiatives through an integrated system. The Performance Management Administrator ensures compliance with the Managing Employee Work HR policy and oversees the agency’s performance management program in the Cornerstone LMS. This role provides consultation and support services to over 9,200 eligible users and offers leadership and guidance to approximately 104 liaisons. The role is responsible for understanding all technological aspects of the performance program, ensuring the implementation of program tasks and other policy requirements, and delivering training to managers, supervisors, and employees through various formats. Strong communication across all levels and business units, along with staying current on changes and updates, is essential.

Requirements

Bachelor’s degree, typically in Human Resources or related field from an appropriately accredited institution and 4 years of experience required; or High school or General Educational Development (GED) diploma and 6 years of progressive experience in Human Resources; or equivalent combination or education and experience.
Considerable knowledge of the State of NC’s Performance Management and Learning Management policies and procedures
Knowledge of the Cornerstone platform for training and/or performance management
Skill in Excel, training and instructional design
Demonstrated ability to review and analyze large volumes of data
Demonstrated ability to develop clear, mass written communications that provide guidance

Nice To Haves

Experience using the Cornerstone platform
Training experience
Experience in instructional design across various modalities
Experience with website development
Experience with the Integrated HR/Payroll system
Experience with Cornerstone 2.0 report writing
Demonstrated knowledge of performance management methods
Project management experience

Responsibilities

Ensuring performance tasks are initiated through an integrated system from cycle to cycle and improving the efficiency of the PM program.
Collaborating with all levels of management to investigate and resolve issues related to the development of performance goals.
Actively participating in HR policy administration related to performance management and supporting Employee Relations by providing consultation and review documentation.
Serving as the primary point of contact for support box inquiries from users on performance issues.
Data analysis of performance management results and evaluation and monitoring of the completion of tasks.
Participating in regular OSHR administrator work groups quarterly or as needed, and consulting with the Performance Management Policy group to resolve policy issues.
Leading and providing guidance to a group of PM Liaisons agency-wide to provide them with the tools necessary to promulgate performance directives at the business unit level.
Managing the work of an HR Consultant I to provide support necessary in the role.
Developing and managing NCDOT Goal Calibration initiatives.
Collaborating with all levels of management within NCDOT to develop and implement Goal Calibration initiatives.
Active participation on various OSHR and NCDOT work groups related to Goal Calibration and System Administration.
Assisting in delivering training and developing technical resources used by NCDOT division-level staff for cycle-to-cycle calibration efforts and calibration training concepts, content, and delivery strategies.
Promoting and implementing training through managing events and sessions in the LMS system.
Training managers and supervisors, PM Liaisons, and users agency-wide on performance policy updates and system functionality including system releases.
Developing job aids and DOT-specific training materials to provide training on the performance system functionality and workflow.
Serving as the performance technology system administrator, responsible for agency-wide technological support.
Confirming PM task workflow configurations with OSHR.
Collaborating with business unit leaders to develop system-generated calibrated goals.
System group development for the purpose of managing shared and dynamic goals to users.
Updating and maintaining agency-wide goals in the system Goals Library.
Running standard system generated performance reports and 2.0 custom reports for users and dashboard reports to track progress.
Maintaining the Performance Management website in the Inside DOT intranet and all SharePoint files that store website content.