Risk Management Administrator

Dave & Buster's•Coppell, TX

9d•$50,940 - $67,920•Onsite

About The Position

The Risk Management Administrator plays a key role in supporting Dave & Buster’s Legal Team by managing claims processes, coordinating with internal and external stakeholders, and ensuring timely, accurate handling of risk-related matters. This position provides critical support in workers’ compensation, general liability, automobile, and property claims while maintaining strong relationships with team members, guests, and business partners.

Requirements

Strong organizational skills, attention to detail, and ability to follow through on multiple priorities.
Excellent written and verbal communication skills; comfortable handling phone and email inquiries.
Strong interpersonal skills to effectively manage sensitive conversations with team members, guests, and external partners.
Ability to review and interpret claims data, legal documents, and spreadsheets.
Proficiency in Microsoft Excel; comfortable working with large sets of data.
Sound judgment, discretion, and commitment to confidentiality.

Responsibilities

Manage intake and reporting of incidents and claims in the risk management information system.
Request, review, and prepare wage records and statements for submission to third-party administrators.
Respond promptly to calls from team members, guests, and medical providers with claim numbers and administrator details.
Support initial outreach to guests following incidents when needed.
Partner with stores, field leaders, and the third-party claims administrator to ensure incident reports are filed completely and on time.
Communicate with insurance carriers and claims administrators regarding workers’ compensation, general liability, automobile, and property claims.
Coordinate preservation of video footage and gather supporting documentation such as photos, police reports, contracts, estimates, and invoices.
Provide friendly, professional support to team members, managers, and guests via phone and email.
Work directly with injured employees to maintain goodwill and support return-to-work efforts.
Assist in pre-litigation efforts by compiling and preparing relevant claim documentation.
Handle sensitive or confrontational situations with professionalism and discretion.
Maintain and track property damage reports and settlement details.
Prepare and update monthly and quarterly reports, primarily in Excel.
Process invoices related to premiums, deductibles, special funding, and programs with accuracy.
Coordinate Certificates of Insurance requests.
Support the broader Risk Management & Security team with additional tasks and projects as needed.