Performance Excellence Manager

GRIFOLS, S.A.•Home Office, UT

10d•$115,561 - $173,341•Hybrid

About The Position

The Performance Excellence Manager drives operational consistency, compliance, and sustainability of standardized models across the Plasma Procurement organization. The role ensures best practices are documented, deployed, and maintained through governance, training, and performance monitoring, and helps embed standard work and operational discipline across centers and support teams. The position partners with Operations, Continuous Improvement, Quality, Training, Remediation, analytics, and other stakeholders to establish enterprise standards, assess adherence, identify improvement opportunities, and build continuous improvement capability. It also supports standardization in new center openings, integrations, and centers requiring remediation. The role is based in the East Coast United States and is listed at a home-office location. Work takes place across centers, warehouses, and offices and involves frequent U.S. travel of 50–70%, with possible international travel.

Requirements

Four-year college degree in Business, Education, or Engineering; stated education and experience equivalencies may be considered depending on assignment.
Prior training and certification as a Six Sigma Black Belt in root cause investigations is required.
Minimum of 8–10+ years of experience in Performance/Operational Excellence, operational governance, or process management.
Proven ability to develop and maintain enterprise standards and compliance frameworks.
Experience in training or influencing people without authority.
Hands-on experience implementing Lean or Operational Excellence practices in a multi-site operational environment.
Understanding of process governance and a compliance mindset.
Strong facilitation, coaching, and change leadership skills, including the ability to influence leaders and teams without direct authority.
Experience developing and delivering Lean or Continuous Improvement training.
Knowledge of safety, quality, and manufacturing programs.
Understanding of continuous improvement methodologies and the ability to implement effective improvement strategies and solutions.
Excellent interpersonal and organizational skills, ability to handle diverse situations, and ability to manage multiple projects.
Highly motivated and passionate, with a Lean mindset and an ability to coach people in continuous improvement and standardization methodologies.
Ability to communicate complex information and ideas so others understand, listen to and understand spoken information, and relate sensitive information to diverse groups.
Ability to apply abstract principles to solve complex conceptual issues.

Nice To Haves

Plasma collection background preferred.
Lean Six Sigma Black Belt or equivalent advanced Lean/Continuous Improvement certification strongly preferred.
Certification in Change Management and Stakeholder Management preferred.

Responsibilities

Define, document, and update enterprise process standards, playbooks, and operational models in collaboration with subject matter experts.
Lead and support implementation of Lean Management System practices, including Standard Work, Leader Standard Work, Daily/Tier Management, Visual Management, Gemba, structured problem solving/A3, and other continuous improvement routines.
Partner with Operations leaders and Continuous Improvement teams to identify operational gaps, reduce variation, improve flow, and sustain improvements through standardized management systems.
Develop a compliance framework with Field Leadership to ensure adherence to standard models and operational and quality expectations.
Establish and manage a maturity model to assess adoption of standard processes and identify where support is needed.
Work with stakeholders and Continuous Improvement managers to evaluate standardized processes for ongoing improvement while maintaining consistency and compliance.
Use data to identify, assess, plan, and lead process improvement opportunities for productivity, standardization, and cost reduction across the donor center end-to-end process.
Assess donor center operational challenges, metrics, and effectiveness, including labor, marketing, customer service, compliance, training, and internal systems.
Work with interdepartmental teams and Operations leadership to conduct process audits, operational reviews, and gap assessments.
Design, develop, and facilitate Lean and Continuous Improvement training and capability-building programs for Operations leaders and teams.
Coach leaders and teams in applying Lean principles, structured problem solving, and improvement methodologies.
Support train-the-trainer programs and internal champion development to build sustainable Continuous Improvement capability.
Develop and implement solutions for donor centers that do not conform to standard models or practices, partnering with Training when education or knowledge is needed.
Develop and deliver training, communication, and coaching programs to promote understanding and adoption of standard practices.
Stay current on industry best practices and emerging trends in continuous improvement methodologies.
Collaborate with Operations, Quality, Training, and Remediation teams to embed standardization in new center openings, integrations, and centers requiring remediation.
Focus on company-wide and interdepartmental processes requiring substantial collaboration and communication.
Work with Center Managers to identify standardization opportunities within the center network business unit.
Identify, develop, implement, and monitor KPIs for project outcomes.
Use operational data, KPIs, and performance trends to identify improvement opportunities, support root cause analysis, measure impact, and monitor sustainment.
Partner with analytics resources as needed to support data-driven decisions and improvement initiatives.
Perform other tasks and assignments as instructed by management.