Performance Enablement Manager for Preferred Business

Bank of America • Boston, MA

7d • $108,000 - $163,800 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading cross-functional initiatives aligned with enterprise strategy and goals, with accountability for strategic planning, execution, and oversight. Key responsibilities include driving process transformation, developing business cases, managing risk across workstreams, and ensuring integration across product, channel, and operations teams. Job expectations include influencing decisions, maintaining stakeholder relationships, overseeing change management, and delivering outcomes through governance and performance tracking. The Performance Enablement Manager (PEM) serves as the Preferred Business performance Subject Matter Expert (SME) and serves as the primary point of contact to ensure enablement and execution of initiative rollouts, proficiency activities, tools & resources and strategic plans to achieve National objectives. In this role, the PEM will provide analysis and timely feedback to Performance Managers (PM) and Performance Executive (PE) on performance, client experience, behavioral trends, and channel strategy opportunities. The PEM serves as a strategic consultant to the PE and aids in building PM proficiency on performance & root cause analysis, action planning, leader excellence, virtual/in person visit effectiveness and One Team Partner integration. Job expectations also include providing executive level updates and ensuring results align to program/initiatives objectives, strategy, procedure simplification, and new capabilities. This role requires collaboration with multiple teams including but not limited to marketing, product, The Academy, FC channel, Consumer Investments, Business Banking, Consumer lending leaders on the development and effectiveness of enablement resources and the execution of One team partner routine. The Business Enablement Manager also oversees the deployment and the effectiveness of Proficiency Coaches (PCs) to ensure proficiency opportunities are addressed for BSAs nationally and at region/market levels.

Requirements

• 10+ years leading, coaching, and managing high performing teams
• Strong analytical skills
• Proven ability to drive integration across multiple lines of business
• Proactively collaborates and builds trusted relationships with Senior Leaders, peers and key partners
• Ability to be a change agent and work in a fast-paced environment
• Experience in building and executing effective client centric strategies that drive responsible growth and mitigate risk at scale
• Communicates strategic business plans and tactical goals clearly and effectively at all levels
• Virtual leadership Experience
• Experience partnering, collaborating and influencing Senior, market and region level leaders
• Projects enthusiasm, optimism, and determination
• High School Diploma / GED / Secondary School or equivalent

Nice To Haves

• Undergraduate College Degree
• Financial Center Channel Leadership Experience, GWIM, Preferred or Small Business Banking Experience

Responsibilities

• Provides oversight and direction for multiple workstreams within enterprise initiatives, ensuring alignment with overall transformation goals and business strategy
• Defines workstream objectives, timelines, and deliverables, and lead disciplined execution to achieve measurable outcomes.
• Coordinates efforts across product, channel, and operations teams to ensure seamless integration and progress across workstreams
• Engages with senior leaders and executive stakeholders to influence priorities, maintain governance standards, and ensure accountability
• Drive innovation and support change leadership by identifying opportunities for improvement and fostering a culture of continuous transformation
• Serves as primary point of contact and SME for performance enablement resources that build associate proficiency, improve client engagement and grow market share.
• Assesses quality, ROI and ensures Business Integration and Initiative effectiveness
• Provides Client, Product and Portfolio management support and escalation
• Communication Contributor, development Lead for Mastery Sessions, MBB, FCO, Business Focus Days
• Overseeing PC proficiency, development & day-to-day effectiveness
• Analyzes performance trends on key initiatives and provides executive status updates
• Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Assesses talent and builds bench strength for roles across the organization.
• Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Benefits

• access to paid time off
• Discretionary incentive eligible
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED