Director, Business Enablement

MGIC•Milwaukee, WI

1d•$137,490 - $233,740•Hybrid

About The Position

Directs a high functioning team that drives digital enablement to shape and evolve our customer experience capabilities through collaboration, innovation and technology evolution. Serves as a strategic leader focused on Customer Experience, Technology and Project Management. The role is responsible for designing, maintaining and modernizing the technological ecosystem that enables customers to engage with MGIC. Leads enterprise efforts that span across key business areas including Pricing, Risk, Underwriting and more.

Requirements

BA/BS in Business, Finance, Operations or a related field or equivalent combination of education and experience.
Strong background managing complex, cross-functional initiatives from strategy through implementation.
Ability to translate complex technical architectures, digital customer journeys, and data flows into clear business cases and actionable decisions for leaders and stakeholders.
Strong understanding of front-end customer experiences, back-end systems, and API integration concepts, including how system changes affect customer outcomes.
Knowledge of mortgage lending, mortgage insurance, and related technologies, underwriting, processing, and secondary market operations.
Understanding of mortgage insurance products, business practices, customer expectations, and strategic market direction.
Familiarity with B2B integrations and industry standard data sets and protocols.

Responsibilities

Serve as the strategic lead for transformative corporate projects focused on opportunities to modernize and improve how customers engage with the company, including internal and external processes.
Translate business strategy into scalable, repeatable technology solutions
Manage relationships with key technology vendors, ensuring and enabling updates, integrations, and enhancements that align with operational goals.
Audit existing workflows to identify friction points in the customer journey, actively updating old processes into modern, efficient experiences.
Oversee the configuration and optimization of business and customer enablement technologies.
Collaborate with leaders across the enterprise to ensure enablement opportunities align with Functional Plans and customer needs.
Perform other duties as assigned
Manages a team of direct reports.
Leads and develops employees into a highly effective team by setting clear performance objectives and goals, regular and honest feedback, and individual development plans.
Reviews workload across the team and effectively manages the process by appropriate work distribution.
Provides feedback to ensure team members understand the role that they play and provides timely and effective direction.
Responsible for the selection, performance evaluation, and salary administration of co-workers.
Manages the operational and fiscal activities of the department including staffing levels, budgets, operational controls and processes, and financial goals.
Analyzes business processes and issues.
Manage departmental policies, procedures, and standards to enhance efficiency and work quality.
Develops solutions to problems with consideration for department goals.
Leads team through the process of change both within the department and throughout the organization to achieve results related to MGIC’s corporate strategy.

Benefits

Competitive Salary & pay-for-performance bonus
Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
On-site Fitness Center and classes (corporate office)
Paid-time off and paid company holidays
Business casual dress
Comprehensive medical, vision and dental coverage
company-matching 401(k) savings plan
profit sharing
annual bonus program
parental leave
caregiver leave
bereavement leave
4 paid volunteer hours
company-organized volunteer opportunities
employee-driven community grant program