Performance and Operations Director - Legal Personal Injury

The Ward Law Group, PL•Miami Lakes, FL

13h

About The Position

The Ward Law Group is seeking a data-driven operational leader to oversee their Senior Production Team, Medical Management, and Reduction Departments. This role requires an engaged, hands-on leader who leverages real-time data to shape strategy, address challenges proactively, and develop action plans that enhance efficiency and drive results. The ideal candidate will have a proven track record of identifying operational patterns, analyzing data, and coaching teams to improve performance based on KPIs. This is not a passive leadership role; success will be measured by data, efficiency gains, and real improvements in performance.

Requirements

Manage large team (over 50 indirect reports) and five or more direct reports.
7+ years in operations management, business intelligence, or performance-driven leadership roles.
Proven experience leading data-driven process improvements in a high-volume environment.
Strong background in KPI management, performance optimization, and coaching.
Strong analytical skills—able to identify patterns and make data-driven decisions.
Leadership mindset—must be able to manage, coach, and intervene decisively.
Execution-focused—this role is for someone who takes action, not just reports numbers.
Fluency in English

Nice To Haves

Spanish preferred

Responsibilities

Analyze operational performance metrics to identify patterns and opportunities for improvement.
Implement KPI-driven coaching to optimize team productivity and results.
Take ownership of data insights to drive strategic business improvements.
Oversee the Senior Production Team, Medical Management, and Reduction Departments, ensuring alignment with firm goals.
Provide hands-on leadership, coaching, and direct intervention when performance lags.
Develop custom action plans for team members to improve efficiency and execution.
Ensure all processes align with customer service excellence and the firm’s mission.
Identify bottlenecks in workflows and execute data-backed solutions to increase efficiency.
Establish accountability by implementing real-time monitoring of KPIs and output.
Work proactively—not reactively—to correct inefficiencies before they escalate.
Partner with leadership and unit managers to align department goals with firm strategy.
Lead high-impact initiatives that improve customer experience, efficiency, and profitability.
Roll up your sleeves, analyze problems, and actively drive execution.