DSHS DVR Performance Analyst

State of Washington•Thurston County – Lacey, WA

3d•Hybrid

About The Position

The Division of Vocational Rehabilitation (DVR) has an exciting opportunity for a Performance Analyst, also known as a Management Analyst, to join our team. In this role, you'll support the division’s ongoing commitment to data-driven decision-making, continuous improvement, and modernization. Reporting to the Performance & Evaluation Analyst, this position serves as a senior-level resource for analyzing complex data, improving business processes, and developing meaningful insights that support DVR staff, management, leadership, and stakeholders. As a Performance Analyst, you’ll be the go-to expert for turning complex data into clear, actionable information. You’ll develop and maintain reports, dashboards, and business intelligence solutions using tools such as Power BI, while supporting data mapping, visualization, and enterprise analytics initiatives. You’ll track issues, research solutions for staff inquiries, identify opportunities to improve data usability and service delivery, and provide recommendations that help DVR make informed operational and strategic decisions. This role offers the opportunity to work across programs and with diverse stakeholders to improve processes, evaluate the impact of changes, and ensure data is accurate, accessible, and meaningful. Every project brings a new opportunity to solve problems, uncover insights, and help modernize the way DVR uses data to serve its customers. This opportunity is primarily teleworking with one in-office day a week.

Requirements

A bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field.
Four years of experience conducting research, evaluating performance, and analyzing policies, laws, rules, or regulations.
Ability to conduct a variety of methods for data analysis.
Ability to collect, analyze and interpret data from a variety of sources, and to differentiate meaningful data from non-significant or irrelevant data.
Knowledge and use of MS Office products and Adobe Pro.
Ability to produce accurate written reports and other work products that are understandable and useful to others who are not proficient in statistical methods including data visualization.
Ability work collaboratively with stakeholders, staff, and others.
Excellent interpersonal skills.
Ability to learn and apply new technical skills.
Ability to apply Lean practices and methodologies, and other models of continuous quality improvement.
Strong organizational skills with proven ability to manage multiple tasks concurrently.

Nice To Haves

Relevant experience may be substituted, year for year, for required education.
Relevant graduate education may be substituted, year for year, for the required experience.
Expertise in Excel, data visualization tools Power BI or Tableau, and familiarity with statistical analysis applications such as SQL, Python or R.

Responsibilities

Collects, organizes, and validates performance data used to measure program results and support management reporting.
Creates reports, presentations, and data visualizations that make complex information easier to understand for different audiences.
Reviews and cleans data from case management and other systems to ensure information is accurate and ready for reporting.
Develops and documents clear procedures and workflows to ensure data is collected consistently, accurately, and on time.
Reviews reports and performance data to identify trends, errors, gaps, and areas that may need additional review.
Builds strong working relationships with subject matter experts, managers, and Executive Leadership to support ongoing performance reporting.
Analyzes data to identify trends, challenges, and opportunities for improvement and provides recommendations to support program performance and strategic planning.
Monitors data and system use and recommends ways to improve data accuracy, validation, staff engagement, and alignment with division goals.
Supports Quality Assurance and Compliance teams with data and process improvement related to audits, corrective action plans, and strategic planning activities.
Facilitates workgroups to collect and analyze information, identify current and future needs, and support strategic and state planning.
Conducts special or ad hoc data analyses as requested by the Planning and Evaluation Analyst.
Provides guidance to staff across the division on how to interpret data and determine which information best demonstrates progress toward program goals.
Participates in and facilitates internal and external workgroups focused on process improvement, data analysis, reporting requirements, and system testing.
Collaborates with DVR staff and partner agencies to provide expert guidance on performance management, data interpretation, reporting, and data-driven decision-making.