Performance Analyst and Educator

Nemours Children's Health • Orlando, FL

3d • Onsite

About The Position

Nemours is seeking a Performance Analyst and Educator (Full-Time) to join our Nemours Children's Hospital team in Orlando, Florida. The Performance Analyst and Educator I (PAE) position resides within the Quality Assurance and Training Department of Patient Financial Services. This role is responsible for analyzing performance, identifying improvement opportunities, assisting in process improvement projects, and providing training to the Patient Financial Services departments. Prioritizing the opportunities identified, gathering research data, analyzing the information, drawing conclusions, and making recommendations will be instrumental for the PAE. The associate will participate with multi-disciplinary teams to initiate countermeasures and monitor the impact of implemented countermeasures by means of audits. In addition, position will require travel to satellite location for training related functions as necessary or requested. PAE will serve as a Revenue Cycle subject expert, answering questions and providing the necessary support and guidance. The PAE reports to the department Manager of Quality Assurance and Training.

Requirements

• High School Diploma required.
• Minimum 2 years of experience specific to the revenue cycle required.
• Minimum 1 year of experience within Nemours revenue cycle is strongly preferred.
• Leadership or Progressive work experience preferred.
• Epic Certification preferred

Responsibilities

• Provide continuous performance improvement support to PFS by functioning as an analyst, facilitator, trainer, auditor, consultant and/or project manager as required.
• Assists in the development and refinement of training programs and materials, including standard work.
• Serve as an educational resource, facilitate operational courses, publish newsletters and maintain training records for all courses and e-learnings conducted.
• Schedule and coordinate classes and workshops, including those owned by other members in the organization.
• Generate weekly and monthly reports for accuracy, score cards and/or auditing.
• Perform audits and analyze trends for work focus training, gaps, or compliance of processes.
• Provide constructive feedback to frontline associates to improve performance.
• Conduct site visits to monitor adherence to standards and provide on-going support, including training.
• Develop, contribute, and update policies and procedures.
• Participate in committees or enterprise-wide task forces related to the Revenue Cycle.
• Use knowledge of waste elimination tools and techniques to identify operational opportunities and educate, for example researching, correcting, and analyzing coverage errors.
• Provide timely and pertinent information to associates about regulatory requirements.
• Serve as a resource to frontline associates by providing additional support via the department’s centralized inbox.
• Other duties as assigned

Benefits

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• health
• life
• dental
• vision
• 403B with employer match.
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED