People Systems Lead - US (12-month FTC)

Typeform

5d•Remote

About The Position

Typeform is seeking a People Systems Lead for an initial 12-month fixed-term contract. This role is designed for individuals with a strong systems-thinking mindset who can analyze, optimize, and evolve People Operations processes. The position involves connecting workflows, systems, and employee experience to identify opportunities for simplification and automation, ensuring the People infrastructure is reliable and continuously improving. This is a hands-on role with high visibility, contributing to both operational excellence and process design across the employee lifecycle. The role requires the candidate to be based in the ET Timezone in the US.

Requirements

Experience in People Operations, HR Shared Services, or HR Operations in a fast-paced, high-growth environment.
Strong systems thinking mindset—ability to look at processes end-to-end, understand dependencies, and design improvements that scale.
Experience improving or redesigning People/HR processes, ideally with a focus on automation and tooling.
Strong working knowledge of HR systems (HiBob or similar HRIS) and data management.
Proven experience supporting multi-country populations (US + Europe).
High attention to detail with a strong sense of ownership over data accuracy and process quality.
Ability to translate operational challenges into structured process and system improvements.
Strong communication skills and a service-oriented approach to employee support.
Ability to manage competing priorities in a dynamic environment.
Solid understanding of HR compliance and best practices.

Responsibilities

Analyze, design, and improve People processes, mapping and evaluating end-to-end processes to identify inefficiencies, risks, and opportunities for simplification.
Redesign workflows to improve scalability, reduce manual effort, and enhance employee experience.
Partner with People Systems to translate process improvements into system enhancements and automation.
Take a structured, systems-level approach to problem solving, understanding upstream and downstream impacts.
Operate and improve People systems, ensuring HRIS (HiBob) reflects well-designed processes by continuously improving workflows, fields, and automation.
Support system updates, configurations, and workflow enhancements.
Identify gaps across processes and systems, and drive improvements that combine process redesign and technology enablement.
Own data accuracy across People systems, ensuring compliance and audit readiness.
Support reporting and data validation in partnership with People Analytics and Finance.
Contribute to building trust in workforce data through consistent, reliable operations.
Enhance employee experience through operations by acting as a primary point of contact for employee inquiries, delivering clear, timely, and high-quality support.
Identify friction points in the employee journey and drive improvements.
Build simple, scalable processes that improve the overall employee experience.
Drive continuous improvement by proactively identifying opportunities to streamline processes, reduce manual work, and increase efficiency.
Support cross-functional initiatives that improve People Operations at scale.
Help evolve operational practices as the company grows.
Own and deliver employee lifecycle operations, managing end-to-end processes (onboarding, changes, offboarding) with a focus on accuracy, consistency, and experience.
Ensure employee records, contracts, and documentation are maintained with high data integrity and confidentiality.
Partner with IT, Payroll, and Total Rewards to ensure smooth execution of lifecycle events.