People Systems Analyst II, Workday

SchoolsFirst Federal Credit Union•Tustin, CA

23h•$42 - $64•Onsite

About The Position

The People Systems Analyst II, Workday is responsible for the effective administration, configuration, installation, provisioning, monitoring, and troubleshooting of infrastructure systems to ensure availability, capacity, and performance. This role involves collaborating with peers and management on operational tasks, system enhancements, and project activities. The analyst will administer and adjust business process steps for accurate and timely transaction completion, document requirements, business processes, and system workflows, and escalate service requests as needed. They will provide general assistance and support for Workday-related queries and issues, advise team members on best practices, and create and maintain documentation such as job aids and desktop procedures. The role also focuses on developing innovative solutions within existing functionality, identifying opportunities for process improvements and automation within Workday, and contributing to the development and maintenance of Workday business processes and analytics. Additionally, the analyst will provide end-user support and training, offer one-on-one guidance to accelerate user acceptance, and assist in designing and implementing new functionalities. They will recommend, implement, and plan for improvements, enhancements, and new applications for the Workday system, troubleshoot intermediate issues related to workflow and business process function, and support assigned Workday module(s) to maintain effective system utilization and accuracy. Root cause analysis and problem management strategies will be employed, acting as an escalation point for user-reported issues. Training will be provided to end-users, HR professionals, and managers on Workday system usage, best practices, and new features.

Requirements

High School Diploma or GED required
Bachelor's Degree in a related field or equivalent years of experience required
3-5 years of prior relevant experience required
Workday Pro Certification in 1 or more areas required

Nice To Haves

Experience supporting basic Workday configuration across one or more modules, including Compensation, Integrations, Talent Management & Skills, Recruiting, Learning, or AI agents.

Responsibilities

Administers and adjusts business process steps to ensure accurate and timely completion of transactions.
Documents requirements, business processes and system workflows.
Appropriately escalates service requests that require higher levels of technical support.
Provides general assistance and support for incoming queries and issues related to Workday.
Supports teammembers and advises on best practices and problem resolution.
Creates and maintains general documentation, including job aids, desktop procedures for end users, etc.
Develops innovative solutions within existing functionality to address emerging needs.
Collaborates with other teammembers to identify opportunities for process improvements and automation within Workday.
Contributes to the development and maintenance of Workday business processes, and analytics to support functional areas.
Provides end-user support and training, ensuring teammembers are equipped to effectively use Workday and its features.
Provides one-on-one guidance to teammembers to accelerate user acceptance and familiarity with Workday.
Assists in designing and implementing new functionalities.
Recommends, implements, and plans for improvements, enhancements, and new applications to the Workday system.
Troubleshoots intermediate issues or problems related to workflow and business process function regularly.
Supports assigned Workday module(s) and applies knowledge to maintain effective system utilization and accuracy.
Performs root cause analysis and exercises appropriate problem management strategies.
Acts as escalation point for user-reported issues.
Provides training to end-users, HR professionals and managers on Workday system usage, best practices, and new features.
Performs other duties as assigned.
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.