People Support Center Representative (Contract)

Din Tai Fung North America • Arcadia, CA

3d • $26 - $31 • Hybrid

About The Position

Are you passionate about people and thrive in a fast-paced, detail-driven environment? As a People Support Center Representative, you'll be at the heart of the employee experience — processing critical HR transactions, resolving inquiries, and partnering cross-functionally to make every interaction count. From managing HRIS transactions like onboarding, position changes, and terminations, to serving as a trusted resource for employees and managers navigating HR services, you'll play a key role in keeping our people operations running smoothly. Success in this role comes naturally to those who bring sharp attention to detail, a customer-first mindset, and the ability to handle sensitive information with care and confidentiality.

Requirements

• High school diploma or equivalent
• 2-3 years of experience in HR, shared services, customer service, or administrative support roles.
• Familiarity with HRIS systems
• Bilingual in Spanish or Mandarin Chinese
• Develops and maintains collaborative relationships with business partners, compliance and other teams within PC.
• Ability to multi-task and prioritize
• Ability to function well in a high-paced and at times stressful environment.
• Able to handle company and employee confidential information
• Effective Oral and written communication skills
• Ability to deal with dissatisfied customers. Work under minimal direction while following standard policies and procedures.
• Excellent time management and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally

Nice To Haves

• Familiarity with UKG
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred

Responsibilities

• Verify, process, and input confidential employee data into the HRIS system, including onboarding, position changes, terminations, background check, ensuring accuracy and compliance with company policies.
• Respond to routine and semi-routine inquiries from employees and managers regarding HR services, providing guidance and ensuring timely resolution. Triage inquiries to other PC teams when appropriate.
• Monitor the incoming employee relations and investigations requests for team member complaints, grievances, or workplace misconduct. Schedule and conduct intake calls ensuring fair and timely resolution.
• Handle document scanning, printing, mail sorting, and maintaining accurate HR records.
• Maintain proactive contact with employees and managers to provide status updates and ensure awareness until resolution.
• Partner with HR teams and operations to ensure seamless HR processes and issue resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED