People Support Center Representative I
J.B. Hunt•Lowell, AR
•Onsite
About The Position
Under close supervision, this position provides People Centers of Excellence related information to address basic employee inquiries, such as information on company policies, payroll and benefits, HRIS administration guidance, and sourcing information from internal systems.
Requirements
- High School Diploma/GED with 6 or more months of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry
- Demonstration of the following skills and abilities through education, certifications, military, or other experiences
- Experience using computers and phones in a professional/office setting
- Ability to accurately analyze situations and reach productive decisions based on informed judgment
- Ability to act professionally, maintaining composure and confidentiality
- Ability to follow established procedures
- Ability to communicate effectively through all mediums
- Proficient active listening skills
- Ability to manage multiple priorities
- Ability to work individually or as part of a team
- Maintain a people-centric mentality
- Ability to learn new technologies related to the job
Responsibilities
- Document People Support Center call activities and assign to appropriate party using the internal management tools
- Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness
- Address routine incoming employee inquiries by resolving all HR questions promptly during the incoming phone call, escalate lengthier and more complex calls
- Communicate and interpret HR and Payroll policies and procedures for all levels of employees
- Provide self-service guidance to employees related to the accuracy and completeness of personnel records
- Support HR technology and application testing, implementations, and/or updates
- Perform additional administrative duties as the need arises
Benefits
- medical benefit
- dental benefit
- vision benefit
- 401(k) retirement plan
- life insurance
- short-term and long-term disability coverage
- paid time off commensurate with tenure (includes vacation and sick time)
- six weeks of paid maternity leave
- two weeks of paid parental leave
- six paid holidays annually
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
