People Support Center Representative I

J.B. Hunt Transport Services, Inc. • Lowell, AR

21h

About The Position

Under close supervision, this position provides People Centers of Excellence related information to address basic employee inquiries, such as information on company policies, payroll and benefits, HRIS administration guidance, and sourcing information from internal systems. J.B. Hunt Transport, Inc. is a leading transportation and logistics company headquartered in Northwest Arkansas, offering exciting career opportunities both at corporate and at field locations across the country. They welcome high-energy, forward-thinking people of all backgrounds and experience levels to join their team, offering full-time, entry level, professional and management opportunities across all departments. J.B. Hunt is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. They are proud to serve individuals of all abilities and provide assistance for application completion.

Requirements

• High School Diploma/GED with 6 or more months of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry
• Experience using computers and phones in a professional/office setting
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to act professionally, maintaining composure and confidentiality
• Ability to follow established procedures
• Ability to communicate effectively through all mediums
• Proficient active listening skills
• Ability to manage multiple priorities
• Ability to work individually or as part of a team
• Maintain a people-centric mentality
• Ability to learn new technologies related to the job

Responsibilities

• Document People Support Center call activities and assign to appropriate party using the internal management tools
• Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness
• Address routine incoming employee inquiries by resolving all HR questions promptly during the incoming phone call, escalate lengthier and more complex calls
• Communicate and interpret HR and Payroll policies and procedures for all levels of employees
• Provide self-service guidance to employees related to the accuracy and completeness of personnel records
• Support HR technology and application testing, implementations, and/or updates
• Perform additional administrative duties as the need arises

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave
• two weeks of paid parental leave
• six paid holidays annually
• annual bonus and incentives based on profitability or volumes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees