People Success Director (HRBP) - Operations

LendingClub•Lehi, UT

4d•$117,000 - $137,000•Hybrid

About The Position

Happen Bank is seeking a People Success Director to serve as a strategic HR partner to its Operations organization and Lehi hub. This role involves working closely with senior operations leaders to drive people initiatives aimed at improving performance, engagement, and team effectiveness at scale. The individual will shape and execute the people strategy within a fast-moving, high-touch operations environment, translating business and customer servicing priorities into talent, development, and organizational health programs. The role requires both strategic influence with senior leaders and hands-on execution capabilities for complex projects.

Requirements

10+ years of HR generalist or HR business partner experience.
Bachelor's degree or higher, or equivalent combination of education and experience.
Experience supporting Operations organizations as an HR business partner.
Ability to drive strategy and design systems, not just execute defined work.
Ability to take ownership of outcomes end-to-end, proactively identifying risks and opportunities and holding oneself accountable for results.
Ability to exercise strong judgment in ambiguous, high-stakes situations and bring a principled, consistent approach to sensitive people matters.
Ability to communicate with clarity and confidence at the senior leader level, adapting style to influence, advise, and build trust across diverse stakeholders.
Understanding of how to apply AI to complex, high-stakes work for efficiency and better outcomes, with attention to data integrity, model limitations, and compliance considerations.
Deep knowledge of HR practices and employment law, with particular strength in one or more of: organizational design, talent development, employee relations or performance management.
Ability to collaborate across functions and adapt approach based on feedback and context, while maintaining a clear point of view.

Nice To Haves

Experience applying AI to complex, high-stakes work, not just for efficiency, but to unlock better outcomes for the business and customers.
Setting a high bar for responsible AI use, including attention to data integrity, model limitations, and compliance considerations.
Building new AI workflows, not just using existing ones.

Responsibilities

Partner with senior operations leaders to assess organizational health, analyze trends in performance, attrition, and engagement, and translate insights into actionable people strategies.
Own and drive complex, cross-functional people initiatives, including talent assessment, succession planning, retention, compensation planning, and leadership development, from design through delivery across the Operations organization.
Advise and coach operations managers and employees on performance management, career development, succession planning, and organizational effectiveness, applying sound judgment on sensitive and ambiguous situations.
Lead and oversee Employee Relations investigations as needed.
Design and facilitate development programs for people managers and individual contributors in operational roles that build capability and strengthen team performance.
Identify opportunities to improve how people work, including where AI and emerging tools can increase efficiency, reduce friction, or improve decision-making and customer experience, and bring those ideas to life.
Leverage data and analytics to understand workforce trends, measure program effectiveness, and inform senior operations leader decisions.
Ensure a seamless employee experience across HR programs and processes, maintaining consistency with Happen Bank policies, systems, and values.
Serve as a subject matter expert across HR functional areas, contributing to the evolution of people practices and building new approaches where existing ones fall short.
Act as a people site-leader for the Lehi office.