People Services Director

Lifepoint Health • Brentwood, TN

3d

About The Position

The People Services Director directs the department’s activities and resources to achieve departmental and organizational objectives. The role develops and implements departmental goals, plans, and standards consistent with the organization’s clinical, administrative, legal, and ethical requirements. It directs and evaluates departmental operations, monitors staffing and budgets, coordinates audits, and fosters professional growth while ensuring the department supports the continuum of care.

The position serves internal coworkers and external customers, clients, patients, contractors, and vendors, and may involve access to sensitive or confidential information. It requires a comprehensive understanding of healthcare regulations and compliance, including HIPAA, the ability to apply policies and procedures, and knowledge of Business Office Standards and Recommended Practices. Supervisory duties include planning, assigning, scheduling, and reviewing work; maintaining quality standards; and hiring, terminating, training, developing, and evaluating staff, as well as administering corrective action.

Requirements

• A bachelor’s degree in a related field is preferred; applicable work experience may be used in lieu of education.
• Comprehensive understanding of healthcare regulatory and compliance requirements, such as HIPAA.
• Skill in applying policies and procedures.
• Knowledge of Business Office Standards and Recommended Practices.

Nice To Haves

• Bachelor’s degree in a related field.

Responsibilities

• Develop and implement departmental goals, plans, and standards consistent with clinical, administrative, legal, and ethical requirements and organizational objectives.
• Direct and evaluate departmental operations, including patient care delivery, information technologies, service-level determination, and complaint management, to achieve performance and quality-control objectives.
• Plan and monitor staffing activities, including hiring, orientation, evaluation, disciplinary actions, and continuing education initiatives.
• Prepare, monitor, and evaluate departmental budgets and ensure operations comply with allocated funding.
• Coordinate and direct internal and external audits.
• Create and foster an environment that encourages professional growth.
• Ensure the department remains focused on its role in the continuum of care.
• Manage others by planning, assigning, scheduling, and reviewing work and ensuring quality standards.
• Hire, terminate, train, develop, and review staff performance, and administer corrective action.
• Maintain regular and reliable attendance and perform other duties as assigned.

Benefits

• Health insurance (medical, dental, and vision) for full-time employees
• 401(k) benefits for full-time employees
• Competitive paid time off
• Employee Assistance Program offering mental, physical, and financial wellness assistance
• Tuition reimbursement or assistance for qualified applicants

What This Job Offers

• Job Type: Full-time
• Career Level: Director