People Services Coordinator

Art and Wellness Enterprises•Bentonville, AR

2d•Onsite

About The Position

The People Services Coordinator is responsible for managing and executing credentialing, onboarding, and administrative processes for faculty, clinical staff, and contractors at Alice L. Walton School of Medicine (AWSOM). This role ensures compliance with institutional policies, accreditation standards, and regulatory requirements, while supporting recruitment efforts and providing a seamless onboarding experience. The position requires strong organizational skills, attention to detail, and the ability to collaborate across departments and external partners.

Requirements

Bachelor’s degree or equivalent experience in healthcare administration, business, or related field required.
Minimum of 3 years of experience in credentialing, human resources operations, medical staff services, or academic healthcare administration.
Proficiency in Microsoft Office Suite, HRIS systems (Workday preferred), document management tools (SharePoint, DocuSign), and credentialing software.
Strong data analysis and reporting skills using Excel or similar tools.
Excellent communication and interpersonal skills.
Strong organizational and time management skills coupled with a high level of accuracy and attention to detail.
Proper identification verifying eligibility to work in the United States.

Nice To Haves

Master’s degree in a related field preferred.
Certification in credentialing (e.g., CPCS, CPMSM) or HR (e.g., SHRM-CP, PHR), preferred.
Experience working in a medical school environment is preferred.
Experience with regulatory standards (e.g., LCME, HLC, CMS, state licensure boards) and credentialing platforms (e.g., Modio, HireRight, Workday), preferred.

Responsibilities

Lead the credentialing and recredentialing process for faculty, clinical staff, and contractors, ensuring verification of education, training, licensure, board certification, and professional history in alignment with institutional and regulatory standards.
Administer credentialing workflows using platforms such as DocuSign, Modio, HireRight, and Workday, ensuring data integrity and timely processing.
Maintain and enhance credentialing databases and document management systems, implementing process improvements to support operational efficiency and compliance.
Interpret and apply accreditation standards (LCME, HLC), state and federal regulations, and internal policies to ensure institutional compliance.
Monitor credentialing and compliance platforms for expirations, sanctions, and renewals, proactively mitigating risk and ensuring uninterrupted clinical privileges.
Provide strategic support to the Credentialing Committee, including data analysis, renewal forecasting, and verification of academic credentials.
Serve as a liaison with external credentialing bodies and clinical partners to facilitate appointments and privileging, ensuring alignment with institutional standards.
Oversee the Independent Contractor onboarding, mandatory training, and compliance workflow at AWSOM, ensuring all contractual, legal, and operational steps are executed accurately and documented.
Coordinate cross-functional onboarding activities, including background checks, IT provisioning, and contract execution, in collaboration with appropriate teams.
Develop and maintain AWSOM contractor onboarding protocols, ensuring consistency, compliance, and positive engagement.
Serve as the primary point of contact for AWSOM contractor inquiries, resolving issues and providing guidance on institutional policies and procedures.
Design and manage onboarding programs for new hires, including scheduling, orientation delivery, and compliance training assignments.
Conduct new hire orientation sessions, providing guidance on institutional policies, benefits, and compliance requirements.
Monitor and report on training completion across multiple systems, ensuring regulatory and institutional compliance.
Maintain personnel records across Workday, SharePoint, and other systems, ensuring accuracy and confidentiality.
Contribute to the development and implementation of People Services programs that support faculty and staff with a focus on retention and compliance.
Analyze HR data and generate reports to support strategic decision-making and operational planning.
Perform other duties and responsibilities as assigned to support evolving organizational needs.