People Coordinator

First Global Management Services, Inc.•New York, NY

11d•$56,988 - $65,536•Hybrid

About The Position

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. This is a hybrid role, must live in the NY tri state area and be able to go into office 2 days a week, subject to change to 5 days at any time. The People Coordinator is responsible for efficiently and effectively executing the processes and tasks required to deliver an excellent employee experience. The scope of the role is to support the local region and have additional broader regional responsibilities as directed. Ensuring collaboration with the wider global team and providing occasional support where needed. Work should be appropriately prioritized, completed on time and delivered with a strong customer focus.

Requirements

Proficiency in using MS Office, Google software, BambooHR
1 year of work experience
Understanding of Human Resource principles, practices and procedures
Awareness of employment legislation impacting terms and conditions in local region
Proficient in English
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent time management skills and ability to meet deadlines
Strong focus on excellent customer service
Strong sense of teamwork demonstrating cross-region collaboration
Application of sound judgment and professionalism
Very good communication and social skills

Responsibilities

Execute all procedures relating to onboarding, employment changes and offboarding in an accurate and timely manner
Draft letters and documentation to issue to employees
Communicate in a positive and clear way with stakeholders, ensuring all interactions contribute to an excellent employee experience
Review and respond to queries in the People Inbox regularly and in line with agreed timeframes. Ensure that all messages are answered or escalated to appropriate contacts, providing updates on any likely delays
Ensure all data is entered accurately and completely to appropriate systems in line with agreed timeframes
Provide data and reporting for stakeholders where required and in line with confidentiality and restrictions
Manage employee files in an accurate, timely and highly organized manner
Assess the procedures followed on a continuous basis to provide feedback on improvement or opportunities to create efficiencies
Collaborate with other departments to review and suggest improvements and efficiencies to internal processes involving People Operations activity
Actively seek opportunities to support wider team members in project activity

Benefits

Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.