People Partner & People Operations Manager – Global Revenue & Customer Experience Functions

vivenu•New York City, NY

6d•Onsite

About The Position

Welcome to vivenu, a global leader in event ticketing technology and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders, empowering event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure. With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support. This role is a unique opportunity to be the first People Partner & People Operations member based in New York, partnering closely with the VP People in Dusseldorf/Germany to establish vivenu’s first People Partner role from scratch. You will act as the trusted on-the-ground anchor for the New York and Tampa teams, collaborating directly with US and Germany-based Leaders in Sales and Customer Experience (CX). This role requires a pragmatic expert who can drive local people programs while maintaining a hands-on focus on the US operational and compliance foundation. This is a fully on-site role based out of our Manhattan hub.

Requirements

7+ years of progressive HR experience, with at least 3 years in a dedicated HR Business Partner or People Partner role, ideally within a fast-paced B2B sales environment.
Deep, hands-on knowledge of US employment law, payroll practices, and benefits administration (specifically New York and ideally Florida regulations).
Highly tech-savvy and fluent in managing tools like HRIS (Rippling), ATS, Google Suite, and Notion.
Active AI user who confidently leverages LLMs to automate administrative friction, accelerate daily workflows, and scale output.
Enjoy the duality of the role – energized by high-level org design sessions and ensuring internal employment documentation and payroll data updates are flawless.
Proven track record of resolving sensitive Employee Relations matters with calm judgment and localized legal risk awareness.
Willingness and readiness to partially accommodate European time zones for seamless communication with stakeholders in Germany.
Excitement and availability for regular domestic travel within the US (to Tampa hub) and international travel to Dusseldorf/Germany headquarters.

Responsibilities

Act as the trusted, commercially-minded, go-to People Partner for US and Germany-based Revenue and CX leaders, understanding business models and commercial challenges to navigate team dynamics, structure departments, and equip leaders with tools to lead independently.
Seamlessly align and collaborate with the Dusseldorf-based People Team for Germany-specific HR and legal topics, and with the Talent Acquisition Team to ensure a high-velocity hiring experience for Revenue & CX hires.
Maintain a regular presence at the Tampa hub to support leaders and teams, and travel periodically to Dusseldorf/Germany headquarters to build ties with the German People Team and European Revenue/CX managers.
Drive the seamless, end-to-end execution of core people programs within your functions, including quarterly performance reviews, calibration cycles, talent assessment frameworks, and leadership enablement programs.
Partner proactively with managers to set clear performance standards, identify underperformance early, and co-create actionable development plans.
Serve as an empathetic, go-to people contact for US-based ICs, guiding them through HR queries and sensitive Employee Relations topics with calm judgment and discretion.
Manage the complete US employee journey, executing onboarding, offboarding, and transactional lifecycle changes (promotions, salary adjustments).
Ensure US compliance foundation, including I-9 verifications, adherence to state labor laws, and regular policy updates.
Act as the main payroll and benefits liaison with our PEO (Rippling), ensuring accurate payroll inputs and smooth administration of Health and 401(k) plans.
Maintain high data integrity within Rippling, supervising administrative tasks to ensure scalable, clean HR operations.