People Partner & People Operations Manager – Global Revenue & Customer Experience Functions

vivenu•New York, NY

6d•Onsite

About The Position

Redefine the future of live entertainment tech. Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure. With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth. Join us and build the future of live entertainment. Why this role exists As our first People Partner & People Operations member based in New York, you have a rare builder's opportunity. You won’t just execute an off-the-shelf playbook; instead, you will partner closely with our VP People in our headquarters in Dusseldorf/Germany to jointly architect, establish, and launch vivenu’s first People Partner role from scratch. Acting as the trusted on-the-ground anchor for our New York and Tampa teams, you will collaborate directly with our US-& Germany-based Leaders in Sales and Customer Experience (CX). This role is perfect for a pragmatic expert who loves the duality of driving local people programs while keeping a sharp, hands-on eye on our US operational and compliance foundation. Because we believe true people partnership and deep cultural roots are built face-to-face, this is a fully on-site role based out of our vibrant Manhattan hub.

Requirements

7+ years of progressive HR experience, with at least 3 years in a dedicated HR Business Partner or People Partner role, ideally within a fast-paced B2B sales environment.
Deep, hands-on knowledge of US employment law, payroll practices, and benefits administration (specifically New York and ideally Florida regulations).
Highly tech-savvy and fluent in managing tools like HRIS (Rippling), ATS, Google Suite, and Notion.
Active AI user who confidently leverages LLMs to automate administrative friction, accelerate your daily workflows, and scale your output.
Genuinely enjoy the duality of this role - energized by a high-level org design session with a VP as much as by ensuring that internal employment documentation and payroll data updates are absolutely flawless.
Proven track record of resolving sensitive Employee Relations matters with calm judgment and localized legal risk awareness.
Willingness and readiness to partially accommodate European time zones to ensure seamless communication and touchpoints with stakeholders based in Germany.
Excitement and availability for regular domestic travel within the US (to our Tampa hub) and international travel to our headquarters in Dusseldorf/Germany.

Responsibilities

Act as the trusted, commercially-minded, go-to People Partner for our US and Germany-based Revenue and CX leaders.
Understand our business model and commercial challenges to help leaders navigate team dynamics, structure their departments to meet business goals as they scale, and equip them with the practical tools and confidence to lead independently.
Seamlessly align and collaborate with our Dusseldorf-based People Team for Germany-specific HR and legal topics, as well as with the Talent Acquisition Team to ensure a seamless, high-velocity hiring experience for all Revenue & CX hires.
Maintain a regular presence at our Tampa hub to support leaders and teams on the ground, and travel periodically to our Dusseldorf/Germany headquarters to build close ties with the local German People Team and our European Revenue/CX managers.
Drive the seamless, end-to-end execution of core people programs within your functions - such as our quarterly performance reviews, calibration cycles, robust talent assessment frameworks, and leadership enablement programs.
Partner proactively with managers to set clear standards, identify underperformance early, and co-create actionable development plans.
Serve as an empathetic, go-to people contact for US-based ICs, guiding them through HR queries, and sensitive Employee Relations topics with calm judgment and discretion.
Manage the complete US employee journey, executing flawless onboarding, offboarding, and transactional lifecycle changes (promotions, salary adjustments).
Ensure US compliance foundation, including I-9 verifications, adherence to state labor laws, and regular policy updates.
Act as the main payroll and benefits liaison with our PEO (Rippling), ensuring accurate payroll inputs and smooth administration of Health and 401(k) plans.
Maintain high data integrity within Rippling, supervising administrative tasks to ensure scalable, clean HR operations.