People Operations Systems Specialist

BridgeBio Pharma•San Francisco, CA

1d•$135,000 - $155,000•Hybrid

About The Position

BridgeBio's People Operations, Systems & Innovation team builds the operational infrastructure that powers our People function — replacing fragmented, manual processes with intelligent, integrated systems that scale with the company. Our north star is an AI-native People operating model where Workday, Greenhouse, ServiceNow, and Maverick (our AI assistant) function as a single system, and every process is designed for where we're going, not optimized for where we are. The Sr. People Operations Systems Specialist is the execution engine behind that vision. You'll own day-to-day operations across ServiceNow HRSD, Moveworks Maverick, Greenhouse ATS, and VNDLY — but this is not a ticket queue. You'll document workflows, train the AI assistant, build self-service tools, and serve a the human-in-the-loop for escalations that require judgment a bot can't replace. As AI absorbs more Tier 0 and Tier 1 volume, your focus shifts up the value chain: from transaction execution to root cause analysis, permanent fix design, and programmatic work across the employee lifecycle.

Requirements

2–4 years in HR Operations, People Operations, HR Shared Services, or HR systems administration — ideally in a scaling tech or life sciences environment; you've owned a process end-to-end, not just executed tasks within one
Hands-on experience with at least two of: Workday HCM, Greenhouse ATS, ServiceNow HRSD; VNDLY or equivalent VMS is a strong plus
AI & automation mindset — you hate doing the same manual task twice; demonstrated experience using AI tools (Claude, Moveworks, Glean, or similar) in day-to-day work; excited to train chatbots, build knowledge bases, and measure whether they're working
Root cause obsessed — you don't just close tickets, you investigate why the ticket existed and build the fix that prevents recurrence
Compliance-aware — familiarity with I-9/E-Verify, EEO-1, SoD concepts, and UAR processes; you understand why the audit trail exists and maintain it without being told
Data precise — high attention to detail; you catch the discrepancy before it propagates and build the quality check into the SOP
Clear communicator — you can translate HR system jargon into plain language for a confused new hire and translate a messy operational problem into a clean root cause summary for your manager
LMS experience — hands-on with Workday Learning, Absorb, Cornerstone, or equivalent: course catalog management, enrollment automation, completion tracking
Comfortable writing structured test cases for AI workflows, evaluating retrieval accuracy across varied phrasings, and maintaining a response quality log
Based in the San Francisco Bay Area; available to work regularly from our SF and Palo Alto offices

Responsibilities

Execute HR lifecycle transactions in Workday — new hire validation, transfers, org changes, and offboarding — catching data quality issues before they propagate downstream
Coordinate VNDLY contingent workforce operations: contractor onboarding/offboarding, tenure alerts, and Workday record synchronization
Support SoD and UAR compliance: quarterly user access review evidence collection across Workday, Greenhouse, ServiceNow, and VNDLY; flag anomalies within 24 hours
Own I-9/E-Verify compliance tracking, EEO-1 data extraction and validation, and onboarding/offboarding systems checklists with defined Day 1 and 4-hour SLAs
Build and maintain the Maverick knowledge base — author structured HR knowledge articles, FAQs, and process guides optimized for RAG retrieval accuracy
Own the content lifecycle: track expiration dates, coordinate policy reviews with Compliance, and ensure no outdated content lives in production
Monitor Maverick performance daily (containment rate, CSAT, escalation rate, low-confidence queries) and convert gaps into new content or workflow improvements
Serve as human-in-the-loop for complex escalations — resolve with care, document root cause, and build a permanent fix so the same question never escalates again
Run weekly bias spot-checks on AI outputs and maintain the employee-facing AI transparency log; flag PII exposure, legal guidance, or medical advice as P1 incidents
Manage the HR case queue — triage, route, and ensure no case ages beyond SLA without escalation
Build and maintain knowledge articles and employee-facing FAQ content in plain language; update within 48 hours of any policy change
Identify recurring case patterns and propose automation or self-service improvements to eliminate tickets that shouldn't exist
Administer Greenhouse day-to-day: requisition setup, pipeline hygiene, data quality audits, and EEOC/OFCCP data completeness on every req
Support the Greenhouse-to-Workday integration: validate every accepted offer triggers the correct hire record, IT provisioning, and onboarding workflow
Serve as first-line support for TA and HR Operations on Greenhouse and VNDLY issues
Own mandatory compliance training completion — enrollment dashboards, weekly tracking, and escalation for any population below 98% before deadline
Administer Workday Learning: course catalog setup, enrollment automation, completion tracking, SCORM support, and HCM integration validation
Run weekly Workday data quality audits across AI-critical fields (position, location, manager, cost center, compensation); maintain ≥95% quality score
Run and validate the standard People reporting cadence — headcount, attrition, open reqs, tenure, and compliance training — weekly, monthly, and quarterly
Fulfill ad-hoc HRBP data requests via Workday Report Writer and Databricks dashboards within defined SLA; surface recurring requests as automation candidates
Own the People Ops process documentation library: write, maintain, and version-control SOPs for every operational process you execute
Audit workflows quarterly; bring a prioritized list of automation opportunities to your manager with effort estimates and expected impact
Build and maintain employee and manager self-service guides to reduce Tier 1 contact volume

Benefits

Market-leading compensation
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Pre-tax commuter benefits (transit and parking)
Referral bonus for hired candidates
Subsidized lunch and parking on in-office days
100% employer-paid medical, dental, and vision premiums for you and your dependents
Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)
Fertility & family-forming benefits
Expanded mental health support (therapy and coaching resources)
Hybrid work model with flexibility
Flexible, “take-what-you-need” paid time off and company-paid holidays
Comprehensive paid medical and parental leave to care for yourself and your family
Career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching
We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities