People Operations Specialist

Branch Furniture•Toronto, ON

26d

About The Position

We're looking for a People Operations Specialist to support day-to-day HR operations at Branch. This is a rare opportunity to play a central role in the People Ops function, supporting multiple geographies and team types—HQ, retail, and warehouse—at a scaling company, with meaningful ownership and exposure across the business. You’ll own core functions—payroll, recruitment, onboarding and offboarding, and frontline HR support—while contributing across compliance, benefits, performance management, and employee engagement. Reporting to the Director of People Operations, you’ll build across the full HR spectrum—the kind of role that sharpens your generalist foundation and accelerates your career.

Requirements

2+ years of experience in Human Resources or People Operations, ideally in a fast paced startup
Knowledge of payroll and benefits administration across US and Canada
Experience running end-to-end review cycles and performance management programs
Experience designing and rolling out engagement surveys and conducting data analysis
Keen attention to detail and ability to maintain data integrity
Excellent communication skills, both verbal and written, coupled with discretion in maintaining confidentiality
A willingness to collaborate and take on miscellaneous tasks and projects, as needed
Experience designing and implementing policies and processes across all HR functions
Experience with HR compliance, including familiarity with employment laws, regulations, state registrations, and tax filings

Nice To Haves

Experience with administering the following HR systems: Rippling, TriNet, Lattice and Humi

Responsibilities

Manage payroll for US and Canada
Oversee onboarding and offboarding processes
Ensure compliance with labor regulations across all jurisdictions
Administer employee engagement surveys and performance review cycles
Drive recruitment efforts across the organization
Assist in learning & development initiatives
Promote HR programs that enhance employee experience
Provide employee support and respond to general questions regarding company policies, systems, leaves, benefits, and more
Support employee relations matters, providing guidance on performance issues, conflict resolution, and team dynamics — escalating to the Director of People Operations as needed
Partner with our insurance broker to manage benefit programs, open enrollment, and benefits data audits
Work closely with the Director of People Operations and senior leadership to keep a pulse on organizational health
Maintain and update all employee and contractor data across systems
Use AI tools (including Claude) to automate repetitive administrative tasks, improve workflows, and support HR operations more efficiently