People Operations Senior Associate

BSI•Reston, VA

4d•Hybrid

About The Position

We are looking for an experienced and customer-focused People Operations Senior Associate to join BSI’s People Operations team. In this role, you will deliver high-quality HR operational support within a shared services environment, helping ensure employees and managers receive accurate, timely, and employee-centric support across the full employee lifecycle. You will manage HR processes including onboarding, employee data management, payroll coordination, offboarding, and employee queries, while also acting as a first point of escalation for more complex operational matters. This role also provides day-to-day coaching and support to People Operations Associates, helping drive operational excellence, continuous improvement, and a positive employee experience.

Requirements

5+ years of HR operations, HR shared services, or HR administration experience.
Strong understanding of HR policies, procedures, and employee lifecycle processes.
Experience working within HR systems, HCM platforms, or workflow/ticketing systems.
Experience managing or coaching others against operational KPIs or service standards.
Excellent organisational skills with strong attention to detail and data accuracy.
Strong written and verbal communication skills.
Ability to handle confidential information with professionalism and discretion.
Strong problem-solving capability and ability to apply sound judgement in a fast-paced environment.
Business English proficiency.

Nice To Haves

HR qualification or studies.
Experience within a shared services or global HR operations environment.
Exposure to employee relations triage or payroll administration processes.
Experience supporting continuous improvement or operational transformation initiatives.

Responsibilities

Deliver HR services in line with established SLAs, processes, and service standards.
Manage employee lifecycle transactions including onboarding, contractual changes, and offboarding activities.
Maintain accurate employee records and HR documentation within HR systems.
Respond to employee and manager queries via shared inboxes, ticketing systems, or HR platforms.
Act as a first point of escalation for more complex HR operational queries and issues.
Prepare and validate payroll inputs, ensuring timely and accurate processing.
Run standard HR data reports and support audit or compliance activities where required.
Provide first-line support on routine HR policies, payroll, and benefits queries, escalating more complex employee relations matters appropriately.
Support administration of local benefits programmes where applicable.
Identify opportunities for continuous improvement across People Operations processes and employee experience.
Coach and support People Operations Associates, helping drive day-to-day operational excellence and development.
Build strong working relationships with stakeholders and People team colleagues across the business.
Support wider HR projects and operational initiatives as required.