People Operations Manager

Tutor Intelligence • Watertown, MA

7d • Onsite

About The Position

Tutor Intelligence is a robotics research and deployment company that designs and manufactures robot hardware, trains artificial intelligence models, works with end customers, and maintains a fleet of robots across the United States. Founded at MIT and headquartered in Watertown, Massachusetts, Tutor has a team of more than 160 people.

The People Operations Manager owns the day-to-day employee experience from offer acceptance through departure. The role runs onboarding, 30-, 60-, and 90-day check-ins, employee changes, and offboarding for a team across six states. It also serves as a primary resource for employee and manager questions about policies, processes, and how work gets done. The manager will operate and improve existing People Operations systems and playbooks, addressing gaps and documenting solutions.

This role reports to the People Operations Lead and works closely with Recruiting on the transition into onboarding, the People Strategy team on compensation, promotions, and title changes connected to the performance cycle, and the Compliance & Benefits Administrator on leave, accommodations, and benefits questions. The position is based in-office in Watertown, MA; applicants must be based in or willing to relocate to the Boston area. The salary range is $90,000–$120,000 per year.

Requirements

• At least 3 years of experience in People Operations, as an HR generalist, or in a similar operations role at a fast-growing company.
• Direct experience running onboarding and offboarding, rather than only supporting someone else responsible for them.
• Comfort working in an HRIS and maintaining accurate employee data across systems; Tutor uses Rippling.
• Strong written communication skills, including the ability to explain processes clearly to busy people.
• High discretion and sound judgment when handling confidential information and sensitive employee situations.
• Willingness to work in a factory or warehouse environment and support the experience of technicians, assemblers, and field staff.
• Based in or willing to relocate to the Boston area; the role is in-office in Watertown, Massachusetts.

Nice To Haves

• Experience at a company that grew from approximately 100 to more than 300 employees.
• Experience supporting hourly and salaried populations, or employees across multiple states.
• Experience building or rebuilding an onboarding program, with the ability to explain what was changed and why.
• Familiarity with leave and accommodations processes, even if not the process owner.

Responsibilities

• Own onboarding end to end, including pre-start logistics, the first-week experience, coordination with hiring managers, and the buddy program.
• Conduct 30-, 60-, and 90-day check-ins with new hires and their managers, and act on the feedback received.
• Manage employee changes, including transfers, manager changes, title updates, and compensation updates, while keeping HRIS and directory information accurate.
• Manage offboarding, exit interviews, and stay interviews, and use findings to inform actual improvements.
• Serve as the first point of contact for employee and manager questions about policies, processes, and day-to-day procedures.
• Maintain and improve People Operations playbooks so processes can run reliably without heroics.
• Partner with the Compliance & Benefits Administrator on leave, accommodations, and benefits questions arising throughout the employee lifecycle.
• Work with Recruiting on the handoff into onboarding and with the People Strategy team on compensation, promotions, and title changes from the performance cycle.

Benefits

• Employer-covered health insurance.
• Managed 401(k).
• Unlimited PTO and federal holidays off for full-time salaried employees.
• For hourly employees, 16 or more days of accrued paid time off and 1.5x pay on federal holidays.
• Regular in-office meals and team social events throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed