People Operations Manager

UMOM New Day Centers • Phoenix, AZ

9d • Onsite

About The Position

UMOM New Day Centers is hiring a hands-on People Operations Manager to support the staff who serve families experiencing homelessness. This role provides supervisors with guidance on employee relations and helps shape UMOM’s growing People Operations function. The manager oversees employee relations, leaves, accommodations, benefits, HR systems, people data, and compliance, and guides the People Operations Coordinator while cross-training with the Talent Acquisition and Onboarding Specialist.

The position is based in Phoenix, Arizona, and requires on-site travel between UMOM campuses. The schedule is full-time, Monday through Friday, with occasional evenings or weekends. Compensation is $70,000–$75,000.

Candidates must have or be able to obtain a Level One Fingerprint Clearance Card and must complete a Central Registry screening, background check, and drug screen. A valid Arizona driver’s license is required.

Requirements

• At least 5 years of progressive HR experience, including at least 2 years advising managers directly on employee relations.
• Hands-on employee relations experience, including coaching managers and preparing for terminations.
• Experience administering FMLA and ADA leaves and accommodations.
• Experience administering employee benefits.
• Working knowledge of employment law, including Arizona law.
• A Level One Fingerprint Clearance Card or the ability to obtain one.
• Ability to complete a Central Registry screening, background check, and drug screen.
• Valid Arizona driver’s license.

Nice To Haves

• PHR, SHRM-CP, or equivalent certification. Candidates who are not yet certified are expected to obtain certification within 12 months; UMOM will cover exam fees.
• Experience supporting an HRIS implementation.
• Nonprofit, human services, or multi-site experience.

Responsibilities

• Coach supervisors through attendance, performance, and corrective action conversations.
• Guide supervisors through terminations with care and consistency.
• Manage leaves, accommodations, and benefits, providing employees with clear answers and support.
• Own the HR system and people data, including implementations and upgrades, and ensure information is accurate and supports Finance’s payroll needs.
• Maintain compliance, including fingerprint clearances and E-Verify, and conduct the annual review of policies and the employee handbook.
• Guide the People Operations Coordinator and cross-train with the Talent Acquisition and Onboarding Specialist.

Benefits

• UMOM covers employee-only medical, dental, and vision premiums.
• 401(k) with employer contributions of 3.5% of pay when the employee contributes, increasing to 5% after 3 years and 10% after 5 years of service.
• Employer-paid life insurance.
• Employer-paid short-term disability.
• HSA contributions with the high-deductible health plan.
• Free Employee Assistance Program and telehealth access.
• Paid time off.
• Paid holidays.
• Public Service Loan Forgiveness eligibility as an employee of a qualifying 501(c)(3) nonprofit.
• Exam fees covered for PHR, SHRM-CP, or equivalent certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed