People Operations Manager

National Pen • Shelbyville, TN

23h • Onsite

About The Position

National Pen is an industry-leading global promotional products company with a significant international presence and a focus on mass customization. We are seeking a People Operations Manager to oversee the human resource functions within a manufacturing environment. This role is crucial for ensuring appropriate support for facility operations and will also lead full-cycle recruitment efforts. The ideal candidate will be responsible for the overall administration, coordination, and evaluation of the HR function, working closely with key management.

Requirements

• Bachelor’s degree or equivalent related experience.
• 5 - 8 years in management or progressive People Operations role.
• Good attendance at work facility or work site.
• Knowledge and/or experience with affirmative action program, EEO-1 filings and conform to EEO regulations.
• Working knowledge of Sarbanes-Oxley (SOX) compliance.
• Working knowledge of Workers’ Compensation processes and regulations, including OSHA and TOSHA.

Responsibilities

• Plans, organizes, and controls all activities of the department.
• Participates in developing department goals, objectives, and systems.
• Develops, recommends, and implements personnel policies and procedures; prepares and maintains a handbook on policies and procedures.
• Establishes and maintains department records and reports.
• Evaluates reports, decisions, and results of department initiatives in relation to established goals.
• Recommends new approaches, policies, and procedures to effect continual improvements in the efficiency of the department and services performed.
• Ensures compliance with all federal, state, and local employment laws.
• Maintains employee information using Oracle and ADP Workforce Now system.
• Conducts routine personnel file audits to ensure information contained within the files is complete and compliant with federal, state, and local requirements.
• Maintains a positive work environment and provides employees open channels of communication.
• Plans employee/team recognition programs to reward positive behavior and create good work morale.
• Performs wage surveys and makes wage recommendations.
• Establishes fair and equitable pay grades within the company based on mental/physical demands, working conditions, education required, experience, complexity of duties, etc.
• Coordinates team development and skills training.
• Identifies training needs within the organization.
• Facilitates training programs in-house or obtains resources outside the company.
• Communicates and educates employees on company health and welfare plans.
• Enrolls employees in benefits within the scope of the plan.
• Assists with recruitment for all levels within the organization (including management, staff, and hourly workforce).
• Develops job descriptions and employment ads.
• Performs interviews, reference checks, administers assessment tests, and makes hiring recommendations.
• Manages full-cycle recruitment for hourly, technical, and salaried roles, from job posting to onboarding.
• Collaborates with hiring managers to define job requirements, interview processes, and recruitment strategies.
• Sources candidates through multiple channels including job boards, social media, career fairs, and employee referrals.
• Screens resumes, conducts initial interviews, and coordinates with department leads for follow-up interviews.
• Develops and maintains talent pipelines for critical and hard-to-fill roles.
• Tracks and reports on recruiting metrics such as time-to-fill, cost-per-hire, and source effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees