People Operations Manager

IntelliPro Group Inc.•Culver City, CA

14h•$120,000 - $150,000•Onsite

About The Position

This role involves overseeing end-to-end HR processes, optimizing HRIS (Workday), managing payroll operations, driving operational excellence, and leading the HR Operations team. IntelliPro, founded in 2009, is a global leader in talent acquisition and HR solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. The company is committed to unparalleled service, employee growth, and building enduring partnerships. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Their Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that hiring and interview processes accommodate the needs of all applicants.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field
7–10 years of progressive HR Operations experience in a corporate or multi-location environment
Deep expertise in employee lifecycle management and end-to-end payroll operations, with proven payroll team management experience
Advanced proficiency in Workday, including system administration, reporting, configuration, and user support
Experience in HR data governance, analytics, and system integrations
Strong knowledge of U.S. labor laws and HR compliance requirements
Excellent organizational and project management skills with ability to manage multiple priorities
Strong analytical mindset to translate HR data into actionable operational insights
Exceptional communication and stakeholder management skills
High attention to detail and commitment to data accuracy and operational excellence
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Nice To Haves

Experience in retail, global, or multi-site organizations highly preferred

Responsibilities

Oversee end-to-end HR processes including onboarding, job changes, promotions, transfers, and separations to ensure compliance, efficiency, and scalability
Develop and refine standardized HR workflows and documentation to enhance efficiency and employee experience
Continuously improve core programs including onboarding, offboarding, performance management, and internal mobility
Manage daily administration, configuration, troubleshooting, and enhancement of Workday, ATS, ADP, onboarding platforms, and other HR systems
Implement data governance practices to ensure accurate, complete, and compliant employee data across regions
Drive system integration and process automation; build HR dashboards and reports to support workforce planning
Provide escalated system support and team training to improve system adoption and compliance
Directly manage the payroll team, oversee accurate salary calculation, and coach the team to ensure timely and precise delivery
Manage biweekly and monthly payroll end-to-end in compliance with local tax and wage laws
Review timesheets, deductions, bonuses, and other payroll data; resolve discrepancies and inquiries promptly
Ensure seamless integration between HRIS and payroll systems and drive process improvements
Lead HR administrative service transformation by standardizing workflows, strengthening operational rigor, and improving service quality
Establish regional operational metrics to guide service delivery and support the global operating model
Analyze workflow data and pain points to identify improvement opportunities and drive cross-functional adoption of new processes and tools
Lead, coach, and develop the HR Operations team, including performance management
Collaborate closely with HRBPs, Payroll, IT, Legal, and Finance to ensure seamless HR service delivery
Provide operational insights and system expertise to leadership to enhance overall HR effectiveness