People Operations - Leave of Absence Specialist

ASML • Chandler, AZ

2d • Hybrid

About The Position

The People Operations – Leave of Absence Specialist is responsible for managing and supporting Leave of Absence (LOA) programs and employee lifecycle events for employees across the United States. This role serves as a key point of contact for employees, managers, HR Business Partners, and external vendors, ensuring leave programs are administered accurately, in compliance with applicable regulations, and with a strong focus on customer service. The work is often confidential, sensitive, and critical to delivering a positive employee experience while ensuring compliance with company policies and applicable federal, state, and local regulations.

Requirements

• Bachelor's degree in Human Resources or another relevant field; or equivalent combination of education and work experience.
• Minimum of 3 years of Human Resources, People Operations, Leave of Absence, Benefits Administration, or Employee Relations experience.
• Demonstrated experience administering leave programs, including FMLA, ADA accommodations, state leave programs, disability, and return-to-work processes.
• Strong understanding of HR processes, policies, systems, and employee lifecycle events.
• Experience working with HRIS, case management systems, and leave administration platforms.
• Proven ability to manage sensitive and confidential information with discretion.
• Experience providing employee and manager support in a customer-focused environment.
• Strong customer service orientation with a commitment to delivering a positive employee experience.
• Able to manage multiple priorities, deadlines, and competing demands in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy and compliance.
• Able to interpret policies, procedures, legal requirements, and case documentation.
• Excellent verbal and written communication skills with the ability to explain complex leave concepts in a clear and understandable manner.
• Demonstrate empathy, professionalism, and sound judgment when handling sensitive employee situations.
• Able to work independently while effectively collaborating with cross-functional partners.
• Strong problem-solving and critical-thinking skills with the ability to identify risks and recommend solutions.
• Able to analyze data, identify trends, and drive continuous process improvement.
• Demonstrate ownership, accountability, and a results-oriented mindset.
• Build trust and maintains confidentiality in all interactions.
• Adapt effectively to changing business needs, regulations, and operational priorities.
• Embody the principles of Challenge, Collaborate, and Care in interactions with employees, managers, HR colleagues, and external partners.
• Maintain cooperative working relationships and effectively manage stakeholder expectations.
• Work within established procedures while identifying opportunities for process enhancement and operational excellence.
• Serve as a trusted People Operations resource for employees and managers by providing guidance on HR policies, programs, systems, and processes.

Nice To Haves

• Leave of Absence experience is strongly preferred.
• Workday and ServiceNow preferred.
• Knowledge of applicable employment laws and leave regulations preferred.

Responsibilities

• Serve as the primary point of contact for employee and manager inquiries related to Leave of Absence programs, including medical, family, military, personal, and other statutory leaves.
• Manage leave cases from intake through closure, ensuring timely documentation, communication, accurate recordkeeping, and end-to-end case resolution.
• Provide guidance to employees and managers regarding leave eligibility, required documentation, job protections, pay implications, benefits impacts, and return-to-work processes.
• Partner with third-party leave administrators, payroll, benefits, HR Business Partners, and other stakeholders to ensure seamless leave administration.
• Support employees through the leave process with clear, empathetic, and professional communication.
• Research and resolve escalated or complex leave-related questions and issues.
• Maintain accurate employee records and perform data entry, audits, reporting, and case documentation within HR systems.
• Follow established service level agreements (SLAs) and performance metrics while delivering a high-quality customer experience.
• Identify process improvement opportunities and actively participate in projects focused on standardization, simplification, automation, and operational excellence.
• Maintain current knowledge of leave legislation, company policies, HR procedures, and system capabilities.
• Contribute to knowledge management efforts by creating and updating process documentation, FAQs, and knowledge articles.
• Partner with cross-functional teams including Talent Acquisition, Payroll, Benefits, HR Business Partners, Compliance, and other Centers of Excellence to support operational activities and resolve employee inquiries.
• Actively identify customer-centered improvements and participate in projects focused on process standardization, simplification, automation, and continuous improvement across People Operations.
• Support special projects, organizational initiatives, and operational priorities as assigned.

Benefits

• A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree