People Operations - Leave of Absence Specialist

ASML • Chandler, AZ

14h • Hybrid

About The Position

The People Operations – Leave of Absence Specialist is responsible for managing and supporting Leave of Absence (LOA) programs and employee lifecycle events for employees across the United States. This role serves as a key point of contact for employees, managers, HR Business Partners, and external vendors, ensuring leave programs are administered accurately, in compliance with applicable regulations, and with a strong focus on customer service. Responsibilities include leave case management, employee communications, inquiry resolution, compliance oversight, data management, reporting, and process improvement. The work is often confidential, sensitive, and critical to delivering a positive employee experience while ensuring compliance with company policies and applicable federal, state, and local regulations.

Requirements

• Bachelor's degree in Human Resources or another relevant field; or equivalent combination of education and work experience.
• Minimum of 3 years of Human Resources, People Operations, Leave of Absence, Benefits Administration, or Employee Relations experience.
• Strong understanding of HR processes, policies, systems, and employee lifecycle events.
• Experience working with HRIS, case management systems, and leave administration platforms.
• Proven ability to manage sensitive and confidential information with discretion.
• Experience providing employee and manager support in a customer-focused environment.
• Able to manage multiple priorities, deadlines, and competing demands in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy and compliance.
• Able to interpret policies, procedures, legal requirements, and case documentation.
• Excellent verbal and written communication skills with the ability to explain complex leave concepts in a clear and understandable manner.
• Demonstrate empathy, professionalism, and sound judgment when handling sensitive employee situations.
• Able to work independently while effectively collaborating with cross-functional partners.
• Strong problem-solving and critical-thinking skills with the ability to identify risks and recommend solutions.
• Able to analyze data, identify trends, and drive continuous process improvement.
• Demonstrate ownership, accountability, and a results-oriented mindset.
• Build trust and maintains confidentiality in all interactions.
• Adapt effectively to changing business needs, regulations, and operational priorities.
• Embody the principles of Challenge, Collaborate, and Care in interactions with employees, managers, HR colleagues, and external partners.
• Maintain cooperative working relationships and effectively manage stakeholder expectations.
• Work within established procedures while identifying opportunities for process enhancement and operational excellence.
• Serve as a trusted People Operations resource for employees and managers by providing guidance on HR policies, programs, systems, and processes.

Nice To Haves

• Leave of Absence experience is strongly preferred.
• Demonstrated experience administering leave programs, including FMLA, ADA accommodations, state leave programs, disability, and return-to-work processes preferred.
• Workday and ServiceNow preferred.
• Knowledge of applicable employment laws and leave regulations preferred.

Responsibilities

• Serve as the primary point of contact for employee and manager inquiries related to Leave of Absence programs, including medical, family, military, personal, and other statutory leaves.
• Manage leave cases from intake through closure, ensuring timely documentation, communication, accurate recordkeeping, and end-to-end case resolution.
• Provide guidance to employees and managers regarding leave eligibility, required documentation, job protections, pay implications, benefits impacts, and return-to-work processes.
• Partner with third-party leave administrators, payroll, benefits, HR Business Partners, and other stakeholders to ensure seamless leave administration.
• Support employees through the leave process with clear, empathetic, and professional communication.
• Research and resolve escalated or complex leave-related questions and issues.
• Maintain accurate employee records and perform data entry, audits, reporting, and case documentation within HR systems.
• Follow established service level agreements (SLAs) and performance metrics while delivering a high-quality customer experience.
• Identify process improvement opportunities and actively participate in projects focused on standardization, simplification, automation, and operational excellence.
• Maintain current knowledge of leave legislation, company policies, HR procedures, and system capabilities.
• Contribute to knowledge management efforts by creating and updating process documentation, FAQs, and knowledge articles.
• Partner with cross-functional teams including Talent Acquisition, Payroll, Benefits, HR Business Partners, Compliance, and other Centers of Excellence to support operational activities and resolve employee inquiries.
• Actively identify customer-centered improvements and participate in projects focused on process standardization, simplification, automation, and continuous improvement across People Operations.
• Support special projects, organizational initiatives, and operational priorities as assigned.

Benefits

• A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level