People Operations Implementation Manager (Fixed Term)

Cloudflare•San Francisco, CA

20h•Hybrid

About The Position

Cloudflare is seeking a technical, operational minded, hands-on, and highly motivated People Operations Implementation Manager to join their People Ops team. This role is dedicated to leading the rollout and implementation of a global payroll system (Workday to ADP) across 16 countries. The manager will act as the architect of the new global payroll operating model from a People Operations perspective, managing a team of two People Operations Specialists and serving as the primary liaison between People Ops, Payroll, and the HRIS team. The goal is to ensure standardized processes, data integrity, and a seamless transition from project to Business-As-Usual as the company scales.

Requirements

8+ years in People Operations or Payroll with a proven track record of supporting large-scale payroll system rollouts.
Experience managing multiple projects with competing deadlines.
High proficiency in Workday, specifically in running/validating reports and understanding data flow to third-party payroll providers (ideally ADP Celergo integrations).
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them.
Deep understanding of the HR-to-Payroll pipeline and the technical nuances of the Hire-to-Retire lifecycle across different geographies.
Excellent verbal and written communication skills, with the ability to lead workshops and translate technical system requirements for non-technical local experts.

Nice To Haves

A working knowledge and understanding of processing payrolls, end to end is highly desirable.

Responsibilities

Manage the end-to-end People Operations transition to ADP for 4–6 countries simultaneously, from initial design through to a stable "Post-Go-Live" Hypercare, ensuring long-term operational success.
Define and build the new standardized payroll operating model, creating a technical "playbook" for People Ops specialists to ensure consistency across all 16 countries.
Review and finalize post-implementation Standard Operating Procedures (SOPs).
Lead the transition for local teams from manual spreadsheets to Workday or AI automation, providing training, workshops, and dedicated support.
Ensure high-volume data cleansing and rigorous validation in Excel/G-Sheets to maintain Workday as the single source of truth.
Lead detailed audits between Workday and ADP to guarantee 100% data parity during Post/Go-Live and Hypercare.
Audit and validate the Testing Tracker, performing rigorous testing to ensure system tasks (Hire-to-Retire) trigger as expected and reflect real-world daily operations.
Perform integration testing with the PPS team to confirm system tasks trigger as expected.
Partner proactively with the wider People Team, Benefits, Legal, and IT to manage and gain clarity on specific local legislation and flag discrepancies.
Manage and develop high-performing team members, providing technical guidance, setting clear performance expectations, and acting as an escalation point.