People Operations Generalist

SalesRabbit•Lehi, UT

3d•Hybrid

About The Position

The Mission You are the operating backbone of the People function at SalesRabbit. We are scaling fast and outgrowing the manual workflows that got us here — and we need a true generalist who can build the systems and own the execution simultaneously. In this role, you’ll be responsible for the full spectrum of people operations across benefits, compliance, performance management, employee relations, and HR systems. You will build and improve scalable processes and deliver a seamless employee experience. You'll partner closely with leaders and employees and build the infrastructure for a People function that the business runs on - one our employees and leaders bring real questions to and get framed recommendations back. We expect this role to bring an automation-first, AI-leveraged operating philosophy to our team. The best version of this seat spends its time on judgment, partnership, and infrastructure - not chasing manual approvals and administrative tasks an automated workflow can handle. You actively use AI, automation, and integrations to eliminate the admin layer of the job and reinvest that time in the work that truly moves the business: employee experience, manager support, compliance integrity, and operational scalability. Who We Are SalesRabbit is the operating system for field sales and roofing contractors. We replace the chaos of manual tracking with an end-to-end production-to-payment system that handles everything from the first website click to the final invoice. Our software combines online lead creation, field territory management, instant estimates, and a roofing-specific CRM. With our headquarters in Lehi, Utah, a Rooflink office in Round Rock, Texas, and a growing team of over 100, we are building an AI-native product organization. We use automation to turn messy field data into clear operational leverage, giving business owners the visibility they need to scale and reps the tools they need to close deals faster.

Requirements

4+ years of progressive People Operations / HR generalist experience, with at least 2 years in a high-growth startup or scaling SaaS environment (roughly 50–500 people). This role is not a fit for candidates whose experience is anchored in large, structured, specialist-supported HR teams.
Demonstrated end-to-end ownership across the People Ops stack: HRIS, onboarding and offboarding, multi-state employment compliance, employee relations, benefits employee experience, leave coordination, and performance management cycle operations
Hands-on, administrator-level experience with BambooHR, HiBob, Rippling, Gusto, Workday, or a comparable HRIS
Working knowledge of US employment law and multi-state employment compliance: FMLA, ADA, EEO, workers’ comp, unemployment, and state employer registrations
Track record of building scalable workflows and process improvements that survive ambiguity, headcount growth, and turnover
Excellent written and verbal communication; comfortable presenting framed decisions to senior leaders
Bachelor’s degree in HR, Business, or a related field, or equivalent combination of education and experience

Nice To Haves

Experience supporting M&A people integration (talent, benefits, payroll, systems)
Professional HR certifications (PHR, SHRM-CP or equivalent)
Exposure to recruiting operations and compensation tools (e.g., Radford)
Hands-on payroll experience — this role does not own payroll operations, but fluency in how payroll consumes People data is valuable

Responsibilities

Own the HRIS as the system of record and the People data integrity. Drive HRIS optimization including data mapping and vendor relationships.
Design and run onboarding and offboarding workflows that make day-one feel intentional and exit-day feel respectful.
Own the People-side experience of benefits - new-hire enrollment guidance, employee questions, plan-design input from a People lens — and lead end-to-end coordination of leaves (parental, FMLA, LOA, ADA). Partner with Accounting on open enrollment and benefits administration.
Build and own the multi-state employment compliance calendar - FMLA, ADA, EEO, workers’ comp, unemployment, and state employer registrations; partner with the Accounting team on ACA, benefits notices, and payroll-tax filings.
Support coaching, performance documentation, and conflict resolution; bring judgment, mitigate organizational risk, and protect the employee experience
Build scalable workflows, SOPs, and analytics across the People Ops stack — treat every recurring task as a system to be made better, faster, and more reliable
Proactively identify and execute automation opportunities — use AI assistants, integrations, and workflow tools to eliminate the admin layer and reinvest the time in judgment work
Operate performance review cycles end-to-end and provide People-side support on merit, comp, and total rewards execution.