People & Operations Director

City Year•Denver, CO

1d•$75,000 - $85,000•Hybrid

About The Position

The People and Operations (POps) Director will help lead and strengthen City Year Denver’s site culture and operational practices to drive outcomes and people satisfaction. This site leader works closely with the Senior Vice President/Executive Director to execute CY Denver’s strategic plan and is a member of the site’s Senior Leadership Team (SLT). The POps Director will work collaboratively with the Managing Director of Impact and Managing Director of Development to ensure the site is engaging in ways that align to organizational values, traditions, and aspirations. The Pops Director will lead the day-to-day operations and local AmeriCorps Member recruitment for the site and play a critical role in ensuring all staff and AmeriCorps Members (ACMs) have the necessary tools and resources to drive student impact and the ACM experience. The People and Operations Director reports to the Executive Director and this is a hybrid role.

Requirements

Bachelor's degree or equivalent combination of education and relevant professional experience
5+ years of experience in operations, recruitment, organizational effectiveness, project management, human resources, people operations, or related functions
Experience supporting or leading people-related practices such as hiring, employee relations, performance management, staff engagement, or organizational culture initiatives
Experience supporting or managing budgets or resource stewardship
Authorized documentation to work in the United States of America
Proven success in developing collaborative relationships, coaching, and interactive trainings with clear outcomes for adult learners
Commitment to and experience with education, community service, national service and/or the development of young people as leaders.

Nice To Haves

City Year/AmeriCorps or experience with local and national community service is a plus
Professional HR certification a plus (SHRM-CP or SHRM-SCP; PHR or SPHR)
Background in operations, recruitment and/or human resources
Strong technical acumen and ability to utilize multiple technology platforms, as well as coach others towards utilization/interpretation
Proven success in developing talent through performance plans, reviews, and leadership opportunities
Experience supporting and engaging members of a Board of Directors is a plus.
Expertise in Microsoft Suite and Workday is a plus

Responsibilities

Lead efficient and positive operational impact of City Year Denver site.
Co-design the strategy for site technology investments with site and headquarters staff; collaborate on resourcing strategies to fund technology investments; lead site AI learning and integration in collaboration with national headquarters; track assets as required; Lead special projects and change management initiatives including system and equipment upgrades.
Partner with City Year Headquarters and local staff to address safety, health, and emergency crisis concerns; support the integration and implementation of all local and state safety requirements into office policies and procedures.
Assess and continuously improve all office workspace policies, procedures, and systems, including flexible work policies; collaborate with relevant staff to fund office investments; serve as site lead for property management and partnership with Moonshot and other co-located partners, ensuring that City Year Denver is an exemplary tenant.
In alignment with Development’s donor communications, develop and execute systems and schedules for external communications to City Year champions and supporters that may include social media, press releases, and community-focused communications.
Build out and execute a local AmeriCorps Member (ACM) recruitment strategy that effectively secures 15-20% of our FY 2028 Corps.
Support ACMs with understanding and navigating City Year benefits and HR policies and resources.
Ensure successful implementation of Corps Experience elements including uniform management, bus passes, pantry, public benefits, relocation payments, and temporary housing efforts.
Serve as the primary onboarding partner for ACMs and monitor & ensure all required onboarding and employment verification steps are completed on time before the start of service.
Work closely with Impact Team to lead and plan high-impact Corps events such as Registration, Opening Day, MLK Jr Day, Graduation, and other all-site events including logistics, vendors, run-of-show, and communication workflows; assist with annual Rock the Red Jacket fundraising event as needed.
Partner with the Executive Director, lead a data-driven and best-practice informed strategy to foster a joyous and intentional staff culture, including professional development and staff engagement initiatives.
Working with hiring managers, coordinate and conduct initial virtual screening calls with identified candidates for positions with City Year Denver; serve as the sites Recruiting Coordinator point of contact.
Continuously innovate plan for engaging staff team of 10-12 and annual AmeriCorps Member cohort of 40-60; cultivate an informed community by partnering with Executive Office to deliver clear and transparent internal communications and trainings on key topics; facilitate new staff trainings related to operations, finance and technology; and in partnership with Senior Leadership, co-plan and co-facilitate whole team retreats and Village meetings.
Develop strategies to seek and develop new partnerships for sourcing talent; lead department staff to facilitate full local screening, hiring and onboarding processes, resulting in effective and timely hires; with input from and in partnership with the hiring manager, plan and execute onboarding and orientation plans for new team members; Maintain archive of current job descriptions and score cards / annual goals for all positions; Work with Supervisors, support staff exiting process as needed.
Partner with City Year Headquarters and Senior Leadership Team to investigate and address grievances, concerns or misconduct or accommodation requests of staff or Student Success Coaches. Support staff managers in creating performance improvement plans, coaching plans and terminations.
Ensure all org-wide policies are executed at the local level; ensure that federal, state, local, and partner district policies are followed and that all background checks are conducted and monitored appropriately.
Serve as lead site liaison to City Year Headquarters on local matters related to compensation and benefits; Provide support to staff and AmeriCorps members related to comp and benefits; Cultivate local incentive and reward sources that compliment City Year Denver benefits.
Support the Executive Director during the budget design process and ensure all deadlines are met for the HQ reporting and the annual planning and budgeting process.
Partner with Executive Director to serve as CY Denver’s point of contact for the national finance team on matters of financial reporting, financial forecasting, and capital purchasing. Work with Managing Director of Development on grant reporting related to grant expenses, Corps demographics and other data related to public funding sources.
Lead quarterly and annual report-back process ensuring budget alignment with organizational strategy and donor intent.
Serve as lead on processing invoices, submitting contracts, and bulk orders of supplies and materials.
Create agenda for SLT meetings in coordination with Executive Director.
Collaborate with the Executive Director and Board Chair on planning and communication for the annual board retreat, board meeting agendas, and other board engagement events, including Connect-Give-Engage conversations.
Support Executive Director with calendar management and meeting coordination.
Lead on special projects as assigned by Executive Director.