Director, People Operations

Ntiva, Inc.•Leawood, TX

1d•$110,000 - $145,000•Remote

About The Position

The Director of People Operations leads the operational core of Ntiva's People functions for Total Rewards, leave and accommodations, performance management, corrective action and terminations, employee-relations investigations, and day-to-day people-services delivery. This is a working, player-coach leadership role: the Director manages an experienced team and is also expected to be the internal subject-matter authority who provides direction, escalation support, and hands-on backup across each area.

Requirements

7–10+ years in HR/People Operations, including team leadership
Required depth across benefits/total rewards, multi-state leave & ADA/FMLA, performance management, and employee relations/investigations, expertise in each, not just familiarity
Strong multi-state employment-law knowledge; GovCon/federal-contractor HR compliance a plus
HRIS proficiency required; UKG Pro experience preferred but not required (must ramp quickly on the platform)
Demonstrated AI knowledge and use
Bachelor's degree or equivalent experience

Nice To Haves

SHRM-SCP / SPHR strongly preferred

Responsibilities

Directly manages and develops the People Operations team, providing subject-matter guidance and coverage across all functional areas, except Talent Acquisition
Direct peer and collaborator with our Director of Talent Acquisition
Serves as the direct manager to the Manager, People Operations as a strategic and escalation partner on complex benefits matters and leave management
Serves as direct manager to the People Services Specialist, providing guidance on day to day employee relations, performance matters, and employee transitions
Oversee health & welfare, wellness, retirement, and voluntary benefit programs, and recognition/awards
Lead annual open enrollment; own broker/vendor relationships
Maintain benefits compliance (ACA, ERISA, COBRA, HIPAA, Form 5500, state mandates)
Assists on 401k and other internal audits in collaboration with the payroll department and finance
Administer multi-state leave and accommodation programs, including FMLA, ADA, state/local leave, parental, STD/LTD
Run the interactive/accommodation process with defensible documentation
Coordinate workers' comp claims and OSHA recordkeeping/reporting
Oversee the performance cycle, goal-setting, and calibration/talent-review process
Manage succession planning cycle collaborating with the Chief People Officer and other senior leadership
Coach and equip managers on performance conversations and development planning
Own intake and workplace investigations for the People Operations group, with defensible documentation and consistent outcomes
Serve as escalation point for complex matters
Manage the performance management lifecycle: verbal warnings, written warnings, PIPs
Partner with Legal on involuntary terminations, risk assessment, and separation documentation
Oversee offboarding, exit interviews, and unemployment claims; coordinate timely access deprovisioning with IT/Security, ensure state-specific final-pay compliance along side payroll team
Own HRIS data integrity, lifecycle transactions, policy/handbook administration, and people reporting
Support HR due diligence and post-close people integration for acquisitions (benefits harmonization, census, leave/PTO alignment)

Benefits

Medical, Dental and Vision coverage for employee and family.
401k + company-matched contributions — 4% match on 5% contribution, no vesting period! (Employee and Company contribute after 90 days.)
Group Term Life and Accidental Death and Dismemberment coverage (company provided).
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided).
Health Savings Account (HSA) Options / PPO Options.
Employee Assistance Program.
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays.
Education Reimbursement Program.
Generous Employee Referral Program — cash bonus for successful referrals!
Dynamic Recognition and Rewards.
Clear Promotion and Advancement Tracks.
Work with Industry-Leading Talent.