People Operations & Credentialing Manager
About The Position
Greenbrook Medical is seeking a People Operations & Credentialing Manager to own the operational engine behind employee onboarding/offboarding and physician credentialing. This is a builder role focused on creating scalable systems, improving processes, and partnering across various teams to ensure operational execution. The ideal candidate is detail-oriented, enjoys creating order, and building systems that enhance efficiency for others. The role involves managing all operational aspects of employee onboarding and offboarding, including technology provisioning and system access, as well as overseeing physician credentialing, licensing, payer enrollment, and malpractice administration to ensure provider compliance.
Requirements
- 4+ years of experience in credentialing, people operations, onboarding, HR operations, or a similarly complex operational role.
- Experience managing physician credentialing, payer enrollment, licensing, or provider compliance.
- Experience coordinating multi-system onboarding and offboarding for employees.
- Strong organizational skills with exceptional attention to detail and follow-through.
- Experience managing multiple priorities while keeping stakeholders informed.
- Comfort working across numerous systems and learning new technology quickly.
- Strong written and verbal communication skills.
- A builder mindset with the ability to create processes where none exist.
Nice To Haves
- Experience overseeing credentialing and other people operations workflows in a high-growth, technology-enabled environment, with familiarity with CAQH, PECOS, I&A, Monday.com, DocuSign, Google Workspace, Slack, and/or EMRs.
- Coordinated technology provisioning and equipment management with an external IT partner.
- Managed physician credentialing in an MSO, health system, or value-based care environment.
- Built onboarding or credentialing workflows that improved speed, consistency, or employee experience.
- Thrive in a fast-growing company where you enjoy building systems that scale.
Responsibilities
- Own onboarding operations from accepted offer through first day.
- Create and manage onboarding workflows in Monday.com.
- Provision accounts across Google Workspace, Slack, EMRs, HRIS, and other business systems.
- Coordinate laptop, phone, and equipment ordering with our technology partner.
- Track onboarding progress and ensure nothing falls through the cracks.
- Own the offboarding process, including account deactivation, DocuSign separation documents, shipping labels, and equipment recovery.
- Be the primary point of contact between Greenbrook and our managed IT partner.
- Coordinate all technology requests, new equipment orders, troubleshooting, replacements, and inventory.
- Track company hardware and software access across the organization.
- Ensure employees receive the right equipment and system access on time.
- Continuously improve technology onboarding processes as we scale.
- Manage payer credentialing, re-credentialing, and provider enrollments.
- Maintain CAQH, PECOS, I&A, and payer portals.
- Coordinate hospital privileges and delegated credentialing files.
- Support physician licensing, DEA registrations, and malpractice insurance administration.
- Maintain provider records, renewals, and compliance documentation.
- Create scalable workflows, SOPs, templates, and documentation.
- Track KPIs across onboarding, credentialing, and operational readiness.
- Identify bottlenecks and continuously improve speed, quality, and consistency.
- Partner across People, Finance, Clinical Care, Clinical Operations, and Revenue Operations to ensure seamless execution.
Benefits
- Health, dental, and vision insurance
- Paid time off
- 401(k) with company match
- Generous annual performance bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
