People Operations Manager

Nourish Care•Webster, MA

6d•Hybrid

About The Position

Nourish is a digital partner for the social and health care sector, focused on human connections and providing co-produced software solutions. The company is experiencing significant growth and is looking to revolutionize the sector by investing in its platform and employees. The People & Culture team is a small, high-impact function within this fast-scaling SaaS business, aiming to enable every person at Nourish to do their best work. This role is a key enabler for the P&C team, providing operational support and taking initiative to free up time for People Business Partners, the Talent Acquisition Partner, and the People and Culture Director. This role is being redesigned from the ground up with AI in mind, focusing on building, overseeing, and improving AI systems for People Operations, ensuring accuracy and compliance, and handling judgment-intensive tasks. The position will also serve as an important local presence and point of contact for the growing Poland Tech Hub.

Requirements

Demonstrable experience in a People Operations, HR Operations, or similar role in a scaling business.
Genuine curiosity about AI tools; you have used them, you experiment with them, and you see their potential in an operational context.
A process improvement mindset; you are uncomfortable leaving a manual process alone. You map before you build, and you measure impact.
High accuracy standards; you review AI outputs critically, not at face value.
Strong working knowledge of HR systems, data management, and reporting.
Self-directing; you identify problems and act without being asked. You bring solutions, not status updates.
Excellent written and verbal English communication skills.
Ability to work in a high trust, high impact, high performing team.

Nice To Haves

Experience with HR automation tools or workflow platforms
Familiarity with AI productivity tools; Claude, Microsoft Copilot, or similar.
Knowledge of Polish employment law or experience supporting a non-UK workforce.
Experience contributing to an HRIS selection or implementation project.

Responsibilities

Own the day-to-day operation of all people processes, using AI tools to handle volume and repetition.
Build, maintain and iterate automated workflows across onboarding, offboarding, contract generation, probation tracking and reporting.
Quality-assure all AI-generated outputs before they reach employees, ensuring accuracy and compliance.
Serve as the in-house expert on AI tool application within People Ops, staying current with possibilities and bringing new ideas.
Audit, map and continuously improve People Ops processes, proactively identifying manual work that should be automated.
Build and own an improvement backlog, prioritizing by time saved and business impact.
Document all workflows and build playbooks for consistent, repeatable execution.
Deliver measurable reduction in manual processing time across the function over each 6-month period.
Own the transition from BambooHR to a new HRIS platform, working closely with the Director of People & Culture, People Business Partners, and the vendor implementation team.
Configure and optimize the new HRIS system to support automation, reporting, and a strong employee experience.
Ensure data integrity, clean migration, and team capability in using the new platform.
Maintain compliance with employment law across UK and Polish jurisdictions, GDPR, and right-to-work requirements.
Own people data quality, ensuring the HRIS is accurate, up-to-date, and audit-ready.
Produce regular people metrics and reporting, including headcount, turnover, absence, and engagement data.
Support Gender Pay Gap reporting, ER Act implementation, and statutory compliance requirements.
Act as the local People Operations point of contact for both the UK and the Poland Tech Hub.
Develop working knowledge of Polish employment law and local HR requirements, flagging anything requiring specialist legal input.
Support the Director on the legal entity setup in Poland as this progresses.
Own the end-to-end employee experience across all People Operations touchpoints, with onboarding as the priority.
Design and maintain an onboarding experience that is warm, well-timed, and makes new joiners feel set up for success.
Audit the felt experience of every operational process from the employee's perspective.
Ensure AI-generated communications are reviewed not just for accuracy but for tone, ensuring they represent Nourish.
Collect and act on feedback from new joiners and leavers on the operational experience, feeding insights back into process improvement.
Partner with the People Business Partner to ensure operational processes support, rather than undermine, the broader employee experience.