Coordinator, People Operations

RigUp•Austin, TX

14d•Hybrid

About The Position

RigUp is hiring a People Operations Coordinator to act as a key point of contact for employees and field workers, answering questions, talking with workers, troubleshooting issues, and helping them navigate People processes. You’ll also support sensitive employee data and organizational changes, maintain accurate personnel records, and learn how the different areas of HR work together in a fast-paced environment.

Requirements

Bachelor’s degree or equivalent experience
1–3 years of professional experience
Strong attention to detail, organization, and time-management skills
Ability to manage multiple priorities and requests in a fast-paced environment
Comfortable working with systems, processes, and data
Strong communication and interpersonal skills, including comfort speaking with employees by phone
Ability to handle sensitive and confidential information with discretion and professionalism
A resourceful, “figure it out” mindset with a willingness to take ownership of questions from start to finish
Strong customer-service mindset and genuine interest in helping employees and managers
Ability to work independently while knowing when to ask questions or escalate an issue

Nice To Haves

Experience in HR, People Operations, recruiting coordination, employee support, or a related field is a plus

Responsibilities

Serve as a first point of contact for employee and field worker questions, helping resolve issues or connecting them with the right People Team partner
Communicate directly with employees and field workers by phone and email to understand questions, gather information, and determine next steps
Process employee changes and maintain accurate records in Paylocity, including job, title, and compensation updates
Prepare employment documentation and maintain personnel files and other People Operations records
Support onboarding and offboarding activities, including background checks, pre-employment requirements, benefits enrollment, and new hire coordination
Help employees navigate benefits, qualifying life events, and leave of absence processes
Support employee communications and administrative activities related to benefits, including open enrollment
Coordinate candidate communications, interview scheduling, offer processes, and other recruiting activities
Maintain People Team templates, guides, FAQs, and process documentation
Conduct audits and help identify opportunities to improve processes and the employee experience