People Operations Coordinator (Contract)

Think Company•Philadelphia, PA

7h•$27 - $32•Hybrid

About The Position

This is a hands-on position at the center of our People Operations team, supporting HR, benefits, employee experience, and the day-to-day operations that keep our studio and our people running smoothly. If you're someone who takes ownership fast, works well from documentation, and brings energy and care to every interaction — we'd love to meet you.

Requirements

3+ years of meaningful, hands-on experience in People Operations, HR operations, employee experience, or a similar operational role
A track record of ownership and independent follow-through — you write things down, track competing priorities, and close loops without being chased
Strong written and verbal communication, with a habit of flagging problems and status early rather than waiting
Comfort working with HR and operations tools such as Google Workspace, an HRIS (e.g., Paylocity), a ticketing system (e.g., Freshservice), and collaboration tools like Slack
High attention to detail and the ability to handle sensitive employee information with discretion
Experience managing up: you follow up persistently and professionally, including with busy stakeholders and leadership
Ability to work from our Philadelphia studio regularly and as needed for onsite events

Nice To Haves

Prior experience at a company of similar size (roughly 100–150 employees)
Familiarity with Confluence or similar documentation and knowledge management tools
Background that includes light recruiting support such as scheduling or candidate coordination
Hands-on experience using AI tools (such as Claude, ChatGPT, or similar) to streamline work, draft communications, or improve processes

Responsibilities

Own People Ops processes end to end: track details, document decisions, and close loops without needing reminders
Respond to and resolve employee requests through our ticketing system with accuracy, timeliness, and intentional care
Maintain and improve internal documentation, flagging gaps and updating processes as you find them
Support onboarding, off-boarding, employee records, and HR system updates
Coordinate benefits enrollment, open enrollment prep, and leave program tracking (FMLA, COBRA, FSA), routing complex questions appropriately
Help plan and execute internal events and employee engagement touch points, coordinating with external providers such as photographers, caterers, and vendors as needed
Provide onsite support in Philadelphia for all-hands meetings, company events, and facilities and office logistics