People Operations Business Partner

Persona AI Inc • Houston, TX

1d • Onsite

About The Position

We are looking for an experienced People Operations Business Partner to join our Houston team onsite. Reporting to People Operations leadership you will both execute and design. You’ll own benefits administration, payroll processing, and employee onboarding while designing and building the programs, systems, and workflows that will power our people function at scale. From standing up new HR technology to creating repeatable processes from scratch, you’ll leave a lasting mark on how Persona AI operates as a people-first company. This role will be based at our Houston office, where you’ll be a critical anchor for our growing team in Texas.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent practical experience.
• 7+ years of People Operations experience with direct ownership of payroll processing, benefits administration, PO compliance, and program or systems building in a fast-paced or high-growth environment.
• Working knowledge of multi-state payroll tax rules, reciprocity agreements, and state income tax withholding compliance.
• Experience administering FMLA, ADA accommodations, and Texas or Florida specific leave and labor laws.
• Proficiency in modern HRIS platforms.
• Strong understanding of ACA, ERISA, HIPAA, and COBRA compliance requirements.
• High attention to detail, strong documentation habits, and the ability to manage competing deadlines in a fast-paced environment.
• Excellent communication skills with the ability to translate complex PO/tax topics into clear guidance for employees and managers.

Nice To Haves

• PHR, SHRM-CP, or Certified Payroll Professional (CPP) certification
• Experience with Texas Workforce Commission (TWC) reporting and unemployment claims
• Familiarity with the Houston-area benefits market and local carrier networks
• Prior hands-on experience with interstate nexus analysis and SIT (state income tax) registrations for a multi-state workforce
• Experience supporting PO operations for 200–500 employee organizations
• Comfort working in a high-growth, startup or tech/robotics environment where processes are still being built
• Genuine passion for creating structure from ambiguity

Responsibilities

• Administer health, dental, vision, and ancillary benefit plans; manage open enrollment and carrier/vendor relationships.
• Manage multi-state and interstate tax obligations for a distributed workforce.
• Process bi-weekly and semi-monthly payroll accurately using HRIS/payroll platforms (e.g., Rippling, ADP, Workday).
• Design and own the full onboarding program from offer acceptance through 90-day check-in, building scalable processes for both local and remote hires.
• Manage state tax registrations, withholding compliance, and nexus determinations for employees working across multiple states.
• Maintain I-9 compliance, employee records, and HRIS data integrity; support audits and reporting requirements.
• Serve as the first point of contact for employee questions on benefits, pay, and onboarding; resolve issues promptly and accurately.
• Coordinate with Finance and Legal on multi-state employment agreements, W-4 updates, and year-end W-2 processing.
• Build and maintain People Operations dashboards and metrics reports covering headcount, benefit utilization, and payroll variances; use data to drive program decisions and present insights to leadership.
• Enforce and champion safety, confidentiality, and PO compliance standards across all people operations activities.
• Assist with design and implementation of people programs across the employee lifecycle, including performance management, engagement surveys, recognition, and culture initiatives; build from the ground up where programs don’t yet exist.
• Assist with systems access provisioning, HRIS configuration, and new hire equipment coordination to ensure

Benefits

• Competitive compensation and a performance-based bonus.
• 99% employer covered medical benefits are provided.
• Early-stage equity is available.
• Competitive PTO is included.
• The company provides a paid winter break of seven consecutive days off between Christmas and New Year's.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level