People Business Partner- Customer Operations

Owner.com

1d•$155,000 - $175,000•Remote

About The Position

We’re expanding our People Business Partner team at Owner! As a People Business Partner, you'll be a key strategic partner to our Customer Success and Support leaders, helping scale an organization that delivers world-class customer service to thousands of restaurant owners. Customer Success is critical to our Mission and vision: our service role models are companies like Zappos and Apple, and we hold a very high bar for our teams’ performance. In this role, you'll align People strategy with business priorities, driving organizational effectiveness, performance, engagement, and growth. You'll bring a proactive, systems-oriented approach to solving challenges—building frameworks, processes, and operating rhythms that help leaders scale their teams and improve how the organization operates. As an embedded partner, you'll serve as a trusted advisor and coach to leaders, helping them build high-performing teams, strengthen culture, and navigate change. At Owner, the People Business Partner role goes far beyond the “traditional” scope: you’ll operate much like a Chief of Staff for your business group. If you're energized by solving complex organizational challenges, influencing senior stakeholders, and building high-performing teams in a fast-paced environment, we'd love to meet you. This role is 100% remote and can be based anywhere in the United States or Canada.

Requirements

Minimum of 5 + years of demonstrated experience in People Operations, with a focus on business partnership ideally within Customer Success & Support, preferably in a start-up environment and supporting a global workforce.
Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team.
Proven Experience creating and implementing strategies that drive organizational effectiveness.
Strong Knowledge and understanding of local legislation as it relates the the U.S. and LATAM (Mexico & Colombia). Spanish speaking a big plus!
Expertise in organizational development, including a strong understanding of talent acquisition, employee engagement and performance management.
Excellent judgement and problem thinking skills.
Proficiency in HR tech stack (preferably Rippling HRIS & Lattice), with the ability to interpret data and drive actionable insights.
Excellent communication, interpersonal, and leadership skills with the ability to influence and empower team members at all levels.

Nice To Haves

Spanish speaking a big plus!

Responsibilities

Serve as a trusted advisor to Customer Success & Support leadership, aligning People strategy with business priorities and helping leaders scale high-performing teams through periods of rapid growth and change.
Partner with leaders on organizational design, workforce planning, team structure, and operating models that improve efficiency, accountability, and business outcomes.
Partner with our Talent team to attract exceptional talent while developing retention and succession strategies that strengthen leadership bench strength and support long-term growth.
Coach managers and leaders through performance management, talent decisions, and employee relations matters, fostering a culture of high standards, continuous feedback, and accountability.
Champion initiatives that promote Owner’s values and drive positive workplace culture and employee engagement. Leverage employee feedback and organizational insights to continuously improve how we work.
Use data to identify trends, uncover opportunities, and influence decisions related to performance, retention, engagement, and organizational health. Translate insights into actionable recommendations for business leaders.
Ensure People practices comply with applicable employment laws and regulations across our global workforce, balancing compliance with a practical, business-first approach.