People Operations Business Partner (HRBP) - Non-Profit Organization

Sound•Tukwila, WA

6d•$82,000 - $103,000•Hybrid

About The Position

The People Operations Business Partner (HRBP) provides people operations support, customer service, consultation, and guidance to team members, supervisors, managers, and the People Operations team. The role supports all organizational functions and contributes to the day-to-day coordination of People Operations, with particular focus on team member relations, labor relations, and policy guidance. It requires advanced knowledge of HR policies, procedures, standards, and legal requirements, along with a commitment to compassion, inclusion, and individuality. This is a full-time hybrid role based at the Tukwila East Office, with travel throughout Greater Seattle and surrounding areas. The schedule is Monday through Friday, with flexibility to meet business needs. The position operates in a fast-paced environment with frequent interruptions and may involve exposure to confidential and sensitive information, including protected health information.

Requirements

High school diploma or GED required.
At least 6 years of prior Human Resources work experience.
High proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to analyze, interpret, and apply collective bargaining agreement provisions in a business setting.
Effective communication skills across multiple audiences, including strong written and verbal communication and the ability to speak and present to groups.
Strong interpersonal skills and the ability to build collaborative, sustainable working relationships at all organizational levels with honesty and integrity.
Organizational, time-management, and project-management skills.
Ability to manage multiple priorities in a fast-paced environment and meet time-sensitive deadlines.
Ability to perform accurately within established timeframes with minimal supervision.
Professional courtesy, confidentiality, and sound judgment.
Ability to compromise effectively when it serves the organization's interests and makes business sense.
Understanding of basic healthcare industry business drivers.
Ability to compile and analyze complex data and think critically and independently.
Ability to improve efficiency by developing procedures and methods.
Current knowledge of applicable federal, state, and local laws and regulations.
Excellent customer service skills and high attention to detail.
Familiarity with HRIS systems.
Ability to communicate effectively in English, in writing and verbally.
Ability to learn and prioritize multiple tasks, handle demanding situations and conflict, and apply analytical, problem-solving, and critical-thinking skills.
Ability to perform the essential functions, with or without reasonable accommodation, including the listed sensory, physical, and mental functions.

Nice To Haves

Bachelor’s degree in a relevant field.
Experience in a union environment or labor relations role.
Familiarity with UKG HRIS.
SharePoint experience.
SHRM-CP, PHR, SHRM-SCP, or SPHR certification.

Responsibilities

Provide day-to-day assistance, support, consultation, and guidance to team members and managers on People Operations matters.
Provide People Operations support in a union environment.
Support team member relations, address concerns, conduct investigations, and promote a positive workplace culture.
Respond promptly to inquiries, complaints, harassment allegations, and discrimination concerns.
Conduct internal investigations when appropriate.
Coach and counsel people managers and team members on policies, procedures, employment laws, and government regulations.
Analyze team member relations trends, identify root causes, and recommend solutions to support engagement, performance, and retention.
Serve as the first point of contact for general inquiries from team members and management, responding in accordance with policies and procedures.
Handle grievance processing as directed, including conducting meetings with grieving team members, supervisors, and labor union representatives to investigate and resolve grievances.
Provide strategic partnership and guidance to organizational leaders within the scope of People Operations.
Balance business needs, team member experience, and organizational risk in decision-making.
Ensure compliance with federal, state, and local employment laws and company policies.
Communicate with the Manager of People Operations & Labor Relations about issues, concerns, or proceedings that may significantly affect the organization.
Assist with unemployment claims as directed.
Back up the Credentialing Specialist with credentialing as needed.
Prepare HR documents, including employment contracts and disciplinary actions.
Administer day-to-day People Operations, including maintaining team member records and HRIS data.
Maintain a professional and confident demeanor with management, team members, union representatives, consultants, and external communities.
Build and maintain positive relationships with labor organizations and key internal stakeholders.
Protect confidential information and maintain professionalism.
Participate in People Operations projects, reporting, metrics, committees, and initiatives as assigned.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance; Sound pays 100% of premiums for team member and child coverage to age 26, depending on plan selected. Spouse or domestic partner coverage is available at the team member’s cost.
Life insurance equal to twice annual salary plus an additional $25,000, paid by Sound.
Long-term disability insurance covering 60% of monthly salary, paid by Sound.
Retirement plan with a 3% Sound contribution; team members are 100% vested.
401(k) plan with pre-tax and/or Roth contributions by the team member.
Health Savings Account contributions of $1,133.33 for individual coverage or $2,266.67 for family coverage for eligible team members, prorated for new hires in their first year.
Flexible Spending Accounts for health care and dependent day care costs.
Employee Assistance Plan.
18 vacation days per year, increasing with years of service.
9 holidays per year.
12 sick-leave days per year.
Bereavement leave for a death in the family.
Free parking at all Sound sites.
Free in-house professional training and $400 annually plus 3 paid days for approved off-site training.
Service awards at 5, 10, 15, 20, 25, 30, 35, and 40 years of service.