People Operations Analyst - 12 Month FTC

PIMCO • Newport Beach, CA

1d • $36 - $39

About The Position

The Analyst supports the delivery of consistent and high-quality HR services. This role is responsible for executing day-to-day HR operations, managing employee lifecycle processes, and ensuring a seamless and positive employee experience. You will serve as a key point of contact for employees and managers, resolving inquiries, executing transactions, and supporting onboarding and lifecycle activities, while maintaining strong data accuracy, compliance, and audit readiness. This role will be a 12 month fixed term contract.

Requirements

• Bachelor’s degree or equivalent experience in a related field
• Strong attention to detail with a demonstrated commitment to maintaining accurate data and high-quality work
• Clear communication and organizational skills, with the ability to manage multiple tasks effectively
• Ability to handle sensitive and confidential information with discretion
• Ability to identify issues and support effective solutions with guidance
• Sound judgment to handle routine matters independently and appropriately escalate more complex or sensitive issues
• Willingness to learn new tools and adapt to evolving processes and systems
• Ability to collaborate effectively with team members and cross-functional partners
• Strong execution skills with the ability to follow processes and deliver accurate work in a fast-paced environment

Responsibilities

• Respond to employee and manager inquiries, providing timely and accurate resolutions across HR policies, processes, and programs
• Manage cases through the HR service management system (e.g., ServiceNow), ensuring alignment to SLAs
• Escalate complex or sensitive cases appropriately
• Execute core HR processes including onboarding, transfers, mobility, and offboarding
• Coordinate activities, including communications, documentation, and system readiness
• Ensure a high-quality, consistent employee experience
• Execute HR transactions in systems (e.g., Workday) with a high degree of accuracy
• Maintain employee data integrity and ensure proper system updates
• Generate basic reports and support operational tracking as needed
• Execute processes in alignment with HR policies, procedures, and regional requirements
• Maintain accurate, complete, and traceable records to support audit readiness
• Perform data validation checks and support audit requests or documentation reviews
• Create, update, and maintain HR knowledge articles to support employee self-service
• Ensure content is accurate, accessible, and aligned with global standards
• Identify gaps in knowledge and contribute to improving usability
• Support day-to-day operations and delivery of core programs as needed, including HR Client Requests, HR Communications, Case Management, and Knowledge Management, as well as regional HR programs
• Execute program activities in alignment with global standards and service delivery expectations
• Ensure consistent, high-quality delivery across core operational programs
• Deliver thoughtful, responsive, and high-quality HR support to employees and managers
• Identify recurring issues or themes from inquiries and flag opportunities for improvement
• Contribute to a consistent, employee-centric HR experience
• Identify inefficiencies in workflows or recurring issues and suggest improvements
• Support implementation of standardized processes and automation initiatives
• Contribute to improving service delivery efficiency and reducing manual work

Benefits

• Base salary and a discretionary bonus
• Reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level