People, Generalist

Knak•Ottawa, ON

About The Position

Knak is a mission-driven company focused on empowering people to be creative. They offer a world-class enterprise email and landing page creation platform designed for marketers. Their industry-leading SaaS solution aims to make marketers more efficient, improve campaign conversion rates, and help them stay on brand, all while having fun. The role is for a proactive, detail-oriented, AI-forward Generalist to join their Employee Success team, serving as the operational backbone of the People function. This position will ensure the smooth running of the employee lifecycle, create an exceptional employee experience, partner with employees and cross-functional teams to deliver scalable people programs, maintain operational excellence, strengthen the employer brand, and continuously improve work processes.

Requirements

3–5+ years of progressive experience in HR and/or People Operations, including 2–3 years in an HR Generalist, HR Manager, or HR Business Partner capacity within a fast-paced, high-growth environment
Strong experience with HRIS systems (BambooHR preferred) and data integrity management
Demonstrated experience managing employee relations cases
Working knowledge of Canadian employment standards and compliance requirements
Highly organized with exceptional attention to detail
Strong communication and stakeholder management skills
Ability to balance critical thinking with hands-on execution in a fast-paced environment with evolving priorities
Strong analytical and problem-solving skills with comfort interpreting People data and trends

Nice To Haves

Experience using AI tools and automation to improve workflows, documentation, reporting, or employee experience a strong asset

Responsibilities

Own day-to-day People Operations across the employee lifecycle, including onboarding, offboarding, HR systems, employee records, and policy administration.
Deliver an exceptional employee experience by providing timely support and coordinating key people programs and lifecycle events.
Support and grow Knak's employer brand through recruitment marketing, employee storytelling, and employer branding initiatives.
Create engaging internal communications using Knak's platform to keep employees informed, connected, and aligned.
Partner with the Office Manager to plan and execute employee events, culture initiatives, and engagement programs.
Maintain HR compliance by managing documentation, supporting audits, and ensuring adherence to employment legislation and company policies.
Maintain HRIS data integrity and provide people reporting and insights to support informed decision-making.
Support recruitment during busy hiring periods and vacation coverage by coordinating interviews, candidate communications, and recruitment administration.
Serve as a trusted resource for employees, providing day-to-day HR guidance while maintaining confidentiality.
Continuously improve People Operations by identifying opportunities to streamline processes and leverage AI and automation.