People & Culture Generalist

AccorHotel • Lake Louise, AB

20h • Onsite

About The Position

The People & Culture Generalist is an operationally focused role responsible for the day-to-day execution and administration of key People & Culture functions, with particular accountability for compliance, health & benefits administration, immigration/work permit tracking, Dayforce data integrity, and coverage of core People & Culture activities. While this role provides hands-on support across all areas of the People & Culture function, the generalist primarily assists, supports, and executes under the direction of the Director and Assistant Director, People & Culture. It is well suited to an HR professional looking to deepen their experience in a complex, high-volume hospitality environment.

Requirements

• Previous experience in Human Resources, ideally in a Generalist or Coordinator role
• Demonstrated experience with HR administration
• Experience with benefits administration, WCB, disability management, or immigration is a strong asset
• Experience in a unionized and/or hospitality environment preferred
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook)
• Experience with HRIS systems (Dayforce preferred)
• University degree or College diploma in Human Resources, Hospitality Management, or a related field an asset.
• Minimum 2 years experience in Human Resources, Benefits Administration, or Health & Safety management.
• Knowledge of applicable employment legislation including Alberta Employment Standards, Human Rights, Occupational Health & Safety, and Privacy Act.
• Exceptional interpersonal, communication, and organizational skills.
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Ability to prioritize, multitask, and thrive in a dynamic work environment.
• Self-motivated, proactive, and committed to driving continuous improvement and employee satisfaction.
• Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• Experience with HRIS systems (Dayforce preferred)
• University degree or College diploma in Human Resources, Hospitality Management, or a related field an asset.

Responsibilities

• Maintain day-to-day compliance related to work permits and immigration documentation, Temporary Foreign Worker Program tracking, and visa expiry monitoring, implied status tracking, and extensions.
• Prepare and maintain compliance trackers, reports, and audit files.
• Support internal and external audits by ensuring documentation, records, and reporting are accurate and up to date.
• Proactively flag risks, upcoming expiries, or gaps in documentation to leadership.
• Support recurring and one-time compliance initiatives (e.g. BPOW, Inclusion & Workplace Charter commitments).
• Administer and track WCB claims and related documentation, incident reporting and return-to-work documentation, and short-term disability tracking and follow-up.
• Support benefits administration, including enrolments, status changes, and leaves of absence, and liaison with benefit providers as required.
• Maintain accurate health and benefits records in line with privacy requirements.
• Support health & benefits reporting and audit requirements.
• Maintain accuracy and integrity of employee data in Dayforce, including new hires, rehires, transfers, and terminations, position and compensation changes, work assignments and access changes, and policy acknowledgements and tracking.
• Action Employee Action Forms (EAFs) and ensure timely system updates.
• Support payroll-adjacent processes by ensuring accurate and timely data entry.
• Act as a first point of support for Dayforce-related questions and troubleshooting.
• Prepare letters of employment, ID cards and name badges.
• Assist with orientation preparation and documentation.
• Handle general inquiries and appointments.
• Maintain physical and electronic employee files in accordance with confidentiality and retention requirements.
• Assist in other areas of the People and Culture Department as required.

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree