People Generalist - Central Europe

Mountain Warehouse

1d•Remote

About The Position

We are a fast-paced retail company dedicated to providing exceptional service to our customers across the globe. With our commitment to quality and innovation, we’re seeking a People Generalist for Central Europe (Poland, Germany & Austria) to join our People Team and support the continued growth and success of our business. The Mountain Warehouse People team has an evolving People Strategy with an emphasis on providing all of our colleagues with a great experience and becoming an employer of choice. We’re building great foundations ready to take forward systems, engaging colleague initiatives, progressive policies and development to support our colleagues becoming the best they can. As a People Generalist, you will play a key role in delivering operational HR support across Poland, Germany, and Austria. You will act as a key point of contact for HR queries, ensuring consistent, compliant people practices across the retail business. The role combines hands-on operational delivery with advisory support to retail leadership, contributing to effective ways of working and a positive colleague experience.

Requirements

2–3 years’ experience in an HR Administrator or Generalist role, ideally within a retail or multi-site environment
Experience supporting Poland, with strong working knowledge of Polish employment legislation (Germany and/or Austria experience a plus)
Confidence providing practical HR guidance to line managers, with good judgement on when to escalate
Strong organisational skills and attention to detail, with the ability to manage multiple priorities
Excellent communication skills, with the ability to build relationships across different levels
Experience using HR systems, with a strong focus on data accuracy and integrity
Ability to handle confidential information with discretion and professionalism
A proactive, solutions-focused approach and continuous improvement mindset
Proficiency in Microsoft Office (Word, Excel, Outlook)
Fluency in English and Polish
German would be advantageous
Flexibility to work across time zones as part of a global People function

Responsibilities

Provide day-to-day HR administrative support across Poland, Germany, and Austria
Maintain accurate employee records and ensure data integrity across HR systems (Dayforce and PinPoint)
Prepare HR documentation (contracts, amendments, letters) in line with local legislation
Support onboarding and offboarding processes, ensuring a smooth employee experience
Manage HR inbox queries, responding in a timely and professional manner
Support internal Payroll teams and external vendors to ensure accurate and timely monthly payroll processing
Collate and validate payroll inputs (e.g. starters, leavers, changes, absence data) as required
Support the administration of benefits in line with local practices
Act as a liaison between colleagues and Payroll to resolve queries
Ensure People processes align with local labour laws across Poland, Germany, and Austria
Maintain accurate records relating to absence, contracts, and statutory requirements
Support audits and ensure documentation is compliant and up to date
Maintain colleague handbooks and employment contracts, working with external providers to ensure accuracy and compliance
Provide first-line HR advice and guidance to colleagues and retail leaders on policies and processes
Support managers in handling day-to-day people matters confidently and consistently
Escalate more complex queries or risks to the People Partner as appropriate
Provide first-line employee relations support, helping managers resolve issues at an early stage and minimise risk
Identify recurring themes or risks and escalate trends to the People Partner
Liaise with external employment support providers where needed
Stay up to date with relevant legislative changes across all markets
Support delivery of People initiatives and projects across all three countries
Identify opportunities to improve processes and ways of working
Contribute to building consistent and scalable People practices