People Experience Manager

Alumni Ventures • Manchester, NH

19h • Onsite

About The Position

At AV, we believe exceptional people experiences are critical to building and maintaining a strong, high-performing company. We’re looking for a thoughtful, creative, and execution-oriented People Experience Manager to help us continue building those experiences as we grow. Working closely with the Chief People Officer, you’ll play a central role in designing and delivering the programs, experiences, and People practices that support employees throughout their journey at AV. You’ll help us understand what our people need, identify opportunities to make their experience better, and turn those insights into programs that are thoughtful, practical, and scalable. You’ll also be a trusted and highly visible member of the People team. Employees and managers will look to you for guidance, support, and perspective, so strong judgment, empathy, and the ability to build trust matter just as much as your ability to build great programs. This is a broad, hands-on role for someone who enjoys moving between designing a new employee experience, partnering with a manager, improving a People process, and making sure the important details of the employee lifecycle are handled exceptionally well.

Requirements

• 4-6 years of progressive experience across Employee Experience, People Programs, People Operations, HR Business Partnering, or related People roles
• Bachelor’s degree in Human Resources, Business, Organizational Development, Psychology, or a related field, or equivalent practical experience
• Demonstrated experience designing and building People programs and employee experiences
• Strong People judgment and experience serving as a trusted resource to both employees and managers
• Experience coaching managers and navigating employee relations, performance, and other sensitive People situations
• Experience owning or meaningfully supporting employee lifecycle processes, including onboarding and offboarding; experience supporting employees across multiple countries is a plus
• Strong program and project management skills with the ability to take an idea from concept through implementation and adoption
• A creative and curious approach to People work, with an instinct for identifying opportunities and finding practical ways to make the employee experience better
• High emotional intelligence and the ability to build credibility and trust across levels and functions
• Strong operational instincts and attention to detail - you care about both the experience and the execution
• Comfort operating independently, making judgment calls, and taking ownership while knowing when partnership or escalation is needed
• Strong written and verbal communication skills with a collaborative, low-ego approach
• Comfort working in a growing environment where priorities evolve and there is always something new to build or improve

Responsibilities

• Shape and continuously improve the employee experience across key moments in the employee lifecycle
• Design and build People programs that strengthen connection, engagement, recognition, performance, and the overall employee experience
• Lead employee listening efforts, including engagement and pulse surveys, and turn feedback and insights into meaningful action
• Partner with the CPO to identify what AV needs next and take programs from idea through design, launch, adoption, and continuous improvement
• Bring creativity and fresh thinking to how we engage, connect, recognize, and support employees
• Partner with our Talent Development leader to help bring learning, manager development, and career growth initiatives to life across the organization
• Use employee feedback, participation, and data to understand what’s working and continuously improve our programs
• Build strong, trusted relationships with employees and managers and serve as a go-to resource for day-to-day People questions, guidance, and support
• Coach and support managers through employee situations, performance conversations, team dynamics, and other People matters
• Provide employees with a trusted, approachable place to ask questions, share concerns, and seek guidance
• Bring sound judgment, empathy, discretion, and business perspective to sensitive or complex situations
• Support organizational change initiatives and help leaders and employees navigate growth and change effectively
• Partner closely with the CPO on People and organizational priorities, taking ownership of issues and initiatives and knowing when to collaborate, escalate, or independently move something forward
• Stay close to the employee experience, surfacing themes and opportunities that can help us strengthen our culture and organization
• Own and continuously improve onboarding and offboarding experiences for employees in the U.S. and internationally
• Coordinate across employees, managers, IT, payroll, benefits, and external partners to ensure transitions are thoughtful, organized, and seamless
• Create an onboarding experience that helps new hires feel welcomed, connected, and equipped to contribute quickly
• Ensure employee changes and lifecycle processes are handled accurately, consistently, and with a high level of care
• Identify friction in People processes and workflows and build simpler, more scalable ways of working
• Help optimize and evolve the People tech stack, leveraging systems, automation, and AI to create a more seamless and scalable employee experience

Benefits

• Comprehensive health coverage with multiple plan options, including employer-funded deductible support and HSA contributions
• Dental and vision plans with multiple coverage tiers
• Tax-advantaged accounts including HSA, FSA, and commuter benefits (with monthly employer contribution)
• 401(k) with company match and immediate vesting
• Company-paid life and disability insurance, plus optional supplemental coverage
• Additional support programs including EAP, health advocacy, and wellness resources
• Flexible, unlimited PTO and generous paid parental leave
• 11 company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level