People Experince and Leave Operations Advisor

Mondelēz International•Toronto, ON

3d•Hybrid

About The Position

The People Experience and Leave Operations Advisor serves as a dual-function role responsible for managing external vendors while providing strategic guidance and support to employees and leaders to enhance the overall employee experience. This role acts as a key liaison between HR partners, Labor Relations, Legal, Health, Safety & Environment Team and ensure seamless service delivery, positive employee experience while maintaining compliance with Canadian Federal and Provincial Legislation. The position requires strong stakeholder management, vendor coordination, and employee advisory capabilities to support operational excellence, resolve complex cases, and maintain a high standard of service delivery. This role plays a critical role in driving employee engagement, managing vendor & stakeholder escalations, and supporting organizational initiatives.

Requirements

2–4+ years of experience in Non occupational Leave of Absence and accommodation processes, HR operations, employee relations, or people experience roles.
Experience managing vendors and complex employee cases.
Managing external vendors or third-party administrators.
Working with cross-functional stakeholders in a fast-paced operational environment.
Proven experience in data analysis, reporting, and dashboard development using Power BI or other
Project Management methodologies and Vendor Project implementation.
Strong understanding of the Employment Standards Act and Non Occupational Leave of Absence and Accommodation requirements across all Provinces in Canada

Nice To Haves

Bachelor’s degree in human resources or business administration, or related field preferred.

Responsibilities

Serve as the primary liaison between internal teams and third-party vendors to coordinate leave administration, accommodation, and sick leave
Build strong partnerships with HR Business Partners, leadership teams and centers of excellence
Facilitate vendor and internal teams alignment meetings to ensure consistent communication and service delivery.
Support change management and communication efforts related to vendor operations.
Develop and execute change communication plans to ensure clarity and alignment across stakeholders.
Lead vendor performance, calibrations and quality review sessions with vendors and key stakeholders
Measure performance against service-level agreements (SLAs), turnaround times, and quality standards. Review performance trends, identify risks, identify and and action on improvement opportunities.
Ensure vendor compliance with contractual obligations, company policies, and regulatory requirements.
Monitor regulatory updates and assess operational impact on leave processes and policies.
Follow all compliance and regulatory requirements.
Maintain accurate and audit-ready documentation as needed.
Ensure leave practices align with company policies, and labor standards.
Provide guidance on employee leave cases that involve complexity
Conduct regular site visits to assess operational performance, process adherence, and service delivery standards.
Support site readiness during launches, transitions, or new process & vendor implementation.
Monitor change effectiveness and recommend improvements to increase adoption and engagement.
Support onboarding and knowledge transfer activities
Deliver onsite training
Monitor escalation trends and recommend/implement preventive measures