People Experience and Leave Operations Advisor

Mondelēz International•Chicago, IL

5d•Hybrid

About The Position

The People Experience and Leave Operations Advisor serves as a dual-function role responsible for managing Sedgwick, Hartford & other external vendors while providing strategic guidance and support to employees and leaders to enhance the overall people experience. This role acts as a key liaison between HR partners, Labor Relations, Legal, Health, Safety & Environment Team and ensure seamless service delivery, positive employee experience while maintaining compliance with US State and Federal Law. The position requires strong stakeholder management, vendor coordination, and employee advisory capabilities to support operational excellence, resolve complex cases, and maintain a high standard of service delivery. This role plays a critical role in driving employee engagement, managing vendor & stakeholder escalations, and supporting organizational initiatives.

Requirements

Bachelor’s degree in human resources or business administration, or related field preferred.
2–4+ years of experience in Leave of Absence administration, HR operations, employee relations, or people experience roles.
Experience managing vendor escalations and complex employee cases.
Experience working with external vendors or third-party administrators.
Experience supporting cross-functional stakeholders in a fast-paced operational environment.
Proven experience in data analysis, reporting, and dashboard development using Power BI.
Strong knowledge and proven experience of Project Management methodologies and Vendor Project implementation.
Strong understanding of US State and Federal Law.

Responsibilities

Serve as the primary liaison between internal teams and third-party vendors to coordinate leave administration, American Disability Act, Disability Claims and Workers Compensation.
Triage and maintains contact with Sedgwick and Hartford Claims Administrator.
Build strong partnerships with HR Business Partners, Payroll, Benefits, Operations, and leadership teams.
Facilitate vendor and internal teams alignment meetings to ensure consistent communication and service delivery.
Support change management and communication efforts related to vendor operations.
Develop and execute change communication plans to ensure clarity and alignment across stakeholders.
Participate in vendor performance reviews and recommend corrective actions or process enhancements.
Monitor vendor performance against service-level agreements (SLAs), turnaround times, and quality standards.
Lead performance calibration sessions and quality reviews with vendors and internal stakeholders.
Ensure vendor compliance with contractual obligations, company policies, and regulatory requirements.
Partner with vendors to streamline workflows, improve response times, and enhance service delivery.
Support transition activities or process stabilization during operational changes or new process implementations.
Collaborate with Labor Relations and HR teams to ensure leave practices align with collective agreements, company policies, and labor standards.
Serve as a trusted advisor to employees and leaders by providing guidance on leave processes, policies, and employee support resources.
Provide guidance on employee leave cases that involve complex labor relations considerations or policy interpretation.
Conduct regular site visits to assess operational performance, process adherence, and service delivery standards.
Support site readiness during launches, transitions, or new process & vendor implementation.
Monitor change effectiveness and recommend improvements to increase adoption and engagement.
Support onboarding, reverse training, and knowledge transfer activities for new or transitioning site/plant managers, people leads and other key stakeholders.
Monitor escalation trends and recommend preventive measures to reduce recurrence.