People Development Partner

CapEd Credit Union•Boise, ID

2d•Onsite

About The Position

The People Development Partner provides people-oriented support to employees through creating strong partnerships across the organization to design learning and development solutions that support the achievement of CapEd’s business objectives. This position delivers technical and soft skills training to employees using best practices in learning delivery trends and creates learning materials/resources in collaboration with all business stakeholders using adult learning principles.

Requirements

Three years to five years of similar or related experience.
A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).
Employees are empowered by being held accountable in their responsibilities and exhibit EPIC in Empowering Members by educating in financial solutions; Professionalism in all aspects of Member service both externally and internally; Innovation in delivering member products and services and in job performance by looking for efficiencies to better serve our members both externally and internally; and, Collaboration in listening and learning about the Members needs and collaborating to fill those financial needs as well as collaborating with internal members to best serve our Members.
Leadership and Coaching for Success: Keeping CapEd’s vision and values at the forefront of decision-making and action. Focusing and guiding others in accomplishing work objectives and problem solving. Using appropriate methods and a flexible interpersonal style to help build a cohesive team, facilitating the completion of team goals.
Planning and Organizing: Establishing procedures and practices to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment.
Professional Presentation: When given time to prepare, organize ideas efficiently to deliver presentation(s) suited to the characteristics and needs of individuals or groups and ensure that the meetings/presentations serve the business objective.
Adaptability, Energy and Stress Tolerance: Taking responsibility to meet member needs and build loyal relationships; Maintaining professional performance and character under pressure, provocation, or ambiguity; Consistently sustaining high levels of activity or productivity with vigor and effectiveness over extended periods of time.
Building Loyalty and Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization. Making the needs of others a priority in order to actively build and develop productive internal and external relationships.
Change and Action: Encouraging others to seek opportunities to different and innovative approaches for problems and opportunities. Facilitating the implementation and acceptance of change within the workplace while remaining open-minded and accepting to other ideas.
The employee is regularly required to sit and/or remain in a stationary position; use hands to finger, handle, operate, input or feel; reach with hands and arms in any direction; talk, communicate, converse, exchange information and hear; balance, kneel, walk and stand, occasionally moving and traversing; and will frequently use a computer and/or phone.
There may be repetitive motions, making substantial movements of the wrists, hands, and/or fingers.
The employee needs the ability to wear personal protective gear correctly.
This is considered sedentary work: exerting up to 10 to 25 pounds of force occasionally and/or a negligible amount of force frequently or consistently to lift, carry, push, pull or otherwise move objects, including the human body.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Responsibilities

Facilitate ongoing In-Person, Virtual, and blended training programs for new and existing employees including compliance regulations, products and service education, member service delivery, functional job-specific training, and new hire orientation.
Develops, designs and facilitates organizational development and training programs.
Select or create all needed facilitator reference material and participant resources.
Ensure all content is updated, relevant, and supports current policies, procedures, and regulatory standards.
Deliver a high-quality seamless new hire experience with integrated cultural values, organizational knowledge, and technical training.
Maintain ongoing management of the new hire experience in collaboration with stakeholders and managers.
Assist with the coordination and tracking of the credit union’s compliance training programs on laws and regulations in compliance with NCUA.
Assist with new product and service development to define, develop, and deliver learning content prior to rollout.
Maintain product and service resources.
Develop and maintain a deep understanding of our partners, their needs, their businesses, and their challenges.
Collaborate with subject matter experts and cross-functional partners to seek opportunities to proactively solve needs and create content of training sessions or resources that ensure accuracy and evaluate effectiveness in completing job-related tasks.
Analyze needs by conducting learning assessments that identify skills or knowledge gaps.
Make recommendations on the most appropriate and effective training methods.
Design and develop learning content, resources and instructional solutions, based on analysis.
Maintain physical training spaces including classroom facilities, computer systems, classroom equipment, and supplies.
Assist with In-Person training event logistics.
Coordinate training sessions and scheduling participants.
Maintain records of training session attendance, and participant progress.
In partnership with leaders, track pre-work and post-work requirements and collect metrics and feedback from participants.
Maintain learning content in the Learning Management System.
Assign required content to employees and provide completion reports as needed.
Develop and deliver train-the-trainer resources to support the business.
Serve as the subject matter expert on creating and facilitating learning experiences.
Track the impact of learning and performance solutions through appropriate metrics.
Establish goals and desired results for each training topic; evaluate training methods and activities to ensure goals were met.
Assist with execution of tactics and department projects as needed following established project management processes.
Partner with People Development Leader, and PXT team members on annual planning efforts and overall strategy.
Escalate issues, inquires, and suggestions to People Development Leader through regular 1:1s and project team updates.
Travel to credit union locations as necessary.
Work in or shadow various positions across the organization to maintain hands-on experience for greater understanding and training delivery.
Maintain knowledge in relevant fields of training responsibilities including products, services, processes, systems, and regulations as well as adult learning and instructional design methodologies.
Maintain knowledge of all credit union products, services, and promotions.
Contribute to efficient credit union operations by performing other job-related duties as assigned.