People Development & Operations Manager

Suveto•Chicago, IL

1d•$70,000 - $80,000•Onsite

About The Position

West Loop Veterinary Care is hiring a leader to oversee people training and development across both hospitals and provide hands-on operational leadership at its Streeterville hospital. The role sets training and development standards organization-wide in partnership with the West Loop Practice Manager, while serving as a consistent on-site leader in Streeterville alongside the Streeterville Practice Manager and Medical Director. The position spans training design, leadership development, hospital operations, HR, client relations, community engagement, and financial administration.

Requirements

Front desk and client service experience in a veterinary setting, including scheduling, client communication, invoicing, records, and intake and discharge workflows.
Working knowledge of veterinary hospital protocols, products, and services.
Strong emotional intelligence and tact in mediating conflict between clients and staff.
Comfort building and acting on operational data.
Reliability in holding peers to high standards while maintaining positive relationships.
Clinical skills are not required.

Nice To Haves

Two or more years of veterinary industry experience.

Responsibilities

Design, run, and improve phase training and continuing education programs across both hospitals, including learning calendars, training materials, and multimedia presentations.
Supervise training across both hospitals, including technical training delivered by department trainers, and oversee adherence to clinical protocols.
Develop department trainers and create a cross-training program.
Create written development plans for leads and shift leads, identify future leaders, and track their development.
Develop testing and evaluation processes for training and improve programs based on results.
Participate in interviews, new-hire orientation, and performance evaluations during training.
Lead daily Streeterville hospital huddles, make real-time staffing adjustments, uphold standards including OSHA compliance, and recognize strong performance.
Partner with department leads to maintain accountability to hospital systems and coach team members through feedback and performance conversations in partnership with HR.
Build and monitor Streeterville-specific KPIs and make timely operational adjustments.
Resolve client concerns and maintain relationships with referring and contracted veterinarians.
Represent the organization in the Streeterville neighborhood through local partnerships and community events.
Manage facility maintenance and vendors, support budget tracking, verify timecards, and assist with accounts receivable.